What are the responsibilities and job description for the Inside Sales Representative position at Customs Support Group?
About Customs Support Group
Customs Support Group (CSG) is the leading neutral and digitally driven customs partner in Northwest Europe. With more than 1,700 customs professionals across dozens of offices, we help businesses navigate international trade through smart, fast, and efficient customs solutions.
As part of our commercial team in Antwerp, you will support our Sales Manager and contribute to the continued growth of our organization. You will join a team of motivated colleagues who work together in an informal and collaborative environment while striving for excellence in everything we do.
As a fast-growing international organization, we offer a dynamic workplace where both internal and external customers are at the heart of our business. Your knowledge, skills, and experience will help us continue supporting our growth and delivering outstanding service to our customers.
Why Join Us?
Our strength lies in combining deep customs expertise with passion and customer focus. We foster an informal, energetic culture where short communication lines and a proactive mindset enable us to move quickly and achieve results together.
Your Role as an Inside Sales Representative
As an Inside Sales Representative, you will support our commercial activities and ensure that quotations, customer information, and internal systems are managed accurately and efficiently. You will work closely with the Sales Manager and contribute to the successful follow-up of commercial opportunities.
Key Responsibilities
Prepare and follow up on customer quotations in collaboration with the Sales Manager.
Support the Sales Manager with scheduling customer meetings and appointments.
Manage and maintain customer data in internal systems, including Salesforce, ensuring information remains accurate and up to date.
Monitor ongoing commercial activities and customer files and report progress to your department manager.
Participate in and support marketing initiatives and commercial campaigns.
Contribute to the smooth and efficient execution of commercial processes while ensuring excellent customer support.
What We Offer
Challenge
A fast-paced, internationally oriented environment where no two days are the same.
Development
Continuous learning is essential in our industry. Through training programs, knowledge-sharing sessions, and professional development opportunities, you will stay up to date with the latest industry developments and continue growing your skills.
Reward
We offer a competitive salary and attractive secondary benefits package. In addition, you will have access to training, educational programs, and opportunities for personal and professional growth.
Future Focus
Whether it concerns sustainability, customs developments, digital innovation, or the growth of our people, we continuously invest in the future. As our organization grows, so do the opportunities for your career.
Working Arrangement
Full-time position.
Hybrid working opportunities after the onboarding period, in accordance with company policy.
What You Bring
Qualifications & Experience
Bachelor's thinking & working ability
Minimum of 2 years' experience in a commercial role within customs, logistics, freight forwarding, or international trade,
Strong IT skills and the ability to work efficiently with multiple systems and software applications.
Customer-focused, commercially minded, and an effective communicator.
Fluent in Dutch in English
Able to work independently while also contributing positively within a team environment.
Accurate, well-organized, stress-resistant, and capable of managing multiple priorities simultaneously.