What are the responsibilities and job description for the Customs Process Administrator position at Customs Support Group?
About Customs Support Group
Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100 offices and a team of 1,700 customs professionals.
We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.
From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.
How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.
Why it matter: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.
CSG helps clients stay compliant, reduce risk and keep their supply chains moving.
Why Join Us
At CSG, you will be part of a growing international organization that is improving how customs work gets done.
You will:
Work with experienced customs professionals and technology teams
Gain exposure to international trade and complex supply chains
Contribute to services that have a real impact on global commerce
This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
Purpose of the Position
International trade doesn't stop, and neither do we. As a Customs Process Administrator at our Langford office, you'll be part of the team that keeps goods moving across borders legally, accurately, and on time. You'll work directly with client data and commercial shipping documents, applying customs duties and procedures through specialist systems, making sure every declaration is processed to the highest standard.
This is where a career in customs starts. You'll gain hands-on knowledge of one of Europe's most specialist industries, supported by people who genuinely know their stuff, working on transactions that have real financial and compliance impact for our clients.
Main Responsibilities
Processing client data and reviewing commercial shipping documents for customs clearance
Learning and applying customs import formalities using SCDP (Simplified Customs Declaration Process)
Operating Duty Management computer systems and maintaining accurate stock records
Assisting with day-to-day management of duty management accounts in line with authorisations and SOPs
Processing Customs warehouse removals within compliant timeframes
Liaising with HMRC, clients, and suppliers on an ongoing basis
General office administration including filing and record keeping
Reviewing your own work before processing to ensure consistent accuracy
What to Expect
Full on-site role based in our Langford office, with occasional visits to other CSG offices for training or events
Core hours Monday to Friday, 8:30am to 5pm, with a maximum of one early shift (8am to 4pm) or one late shift (11:45am to 7:45pm) per week
Maximum one weekend per month (Saturday 10am to 1:30pm, Sunday 10am to 4pm) with a day off in lieu
A fast-paced, accuracy-driven environment where your attention to detail genuinely matters
Smart casual dress code
A supportive, knowledgeable team around you from day one
Job Requirements
Essential:
Minimum 5 GCSEs at grade C/4 or above, including English and Maths
Strong communication and interpersonal skills
Excellent organisational and multitasking abilities
Detail-oriented with a genuine commitment to accuracy
Able to work independently and as part of a team
Proactive and confident approach to your work
Desirable:
Previous experience in logistics or customs
Relevant industry qualifications
Strong academic record