Administrative Assistant (Expedited Orders)

Company Overview

Custom Wood Products, Inc. has been a leader in custom cabinetry manufacturing since 1981, specializing in handcrafted products made to order for residential installations. Our commitment to quality craftsmanship and excellent customer service is at the heart of our family-owned business, located in the Midwest.

Summary

The Administrative Assistant is responsible for the coordination of projects, remakes, and fulfillment of customer service needs to ensure customer satisfaction. Responsibilities include processing orders, preparing correspondence and communicating with the shop as needed for project completion.

Essential Functions:

· Assists internal and external customers over the phone, via email and occasionally in person.

· Provides exceptional service by listening to customer, identifying and assessing customers’ needs and working to achieve customer satisfaction by addressing needs.

· Coordinates and processes Expedited Requests (i.e. – Brochures, Samples, Service Calls, Remakes, Repairs, Add-ons, etc.).

· Answers questions regarding warranties and terms of sale.

· Recommends potential products or services to management by collecting customer information and analyzing customer needs.

· Receives customer complaints and assists in de-escalating the customer, while also identifying appropriate solutions to resolve customer issues.

· Builds sustainable relationships of trust through open and interactive communication.

· Provides accurate, valid and complete information by using our preferred methods and tools.

· Other duties as assigned.

Requirements:

· HS Diploma or equivalent preferred

· Effective communication skills (verbally and written)

· Exceptional customer service skills

· Strong competency in MS Office Suite with ability to learn other software as needed

· Knowledge of Custom Wood Products and manufacturing preferred

· Excellent follow-up and follow through abilities

· Effective time management skills with ability to prioritize and meet deadlines

· Attention to detail with high accuracy in work

Work Schedule: Full-time; 7am-3:30pm, 7:30am-4pm, or 8am:4:30pm

If you are ready to bring your organizational skills and dedication to a family-oriented company that values quality craftsmanship, we invite you to apply today at Custom Wood Products!

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $18 - $19