Training Specialist

Job Summary

Analyzes customer training needs, develops, and organizes the training service, and provides training on assigned applications. Masters assigned applications and related workflows to develop audience-specific training infrastructure (including traditional and computer-based curriculum materials); organizes the registration and certification processes; and conducts classroom and one-on-one training. Works closely with project leadership and key customer leaders, to ensure that the training program is appropriately structured to satisfy a broad range of training audience requirements, including physicians. Regularly provides guidance, to less experienced Information Training Specialists.

Essential Functions

• Adult learning theory and instructional design models (ADDIE, SAM)

• Curriculum development

• Needs analysis and learner assessment

• Storyboarding and content mapping

• Collaboration with SMEs and trainers

• Learning authoring tools (Articulate, Captivate, Rise)

• Visual and written communication

• Learning experience design (L&D)

• Accessibility and inclusive design

• Data-driven content iteration

• eLearning authoring tools (Articulate, Captivate, Rise)

• Visual and written communication

• Learning experience design (LxD)

• Accessibility and inclusive design

• Data-driven content iteration

Qualifications

Must Have

• Ability to follow any given style guide
• Ability to follow documented steps in a job aid to create a demo video
• Articulate software training content creation
• Creating simulation exercises for eLearn modules based on job aids.
• Microsoft product experience is a must
• Associate's Degree
• 5 years of relevant experience- Required

• Preferred Bachelor's Degree
• Progressively responsible experience analyzing customer training needs, developing and organizing the training service, and providing training
• Participant in multiple phases of an integrated system implementation
• Jira- nice to have
• UKG- nice to have