What are the responsibilities and job description for the IT Support / Help Desk Technician position at Custom Business Solutions, Inc.?
IT Support / Help Desk Technician
Overview:
We are seeking a motivated and dependable IT Support / Help Desk Technician to provide day-to-day technical support while contributing to ongoing infrastructure and development-related projects. This is a hands-on role ideal for someone who is organized, self-sufficient, and passionate about technology.
Key Responsibilities:
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Provide daily help desk support for end users, including troubleshooting hardware, software, and network issues
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Install, configure, and maintain desktops, laptops, and peripheral devices
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Support and manage user accounts, permissions, and access within Active Directory
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Assist with network support, including basic switch management and connectivity troubleshooting
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Participate in IT projects, including infrastructure upgrades and development-related initiatives
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Support cloud-based environments (AWS and Azure) at a basic to intermediate level
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Document issues, resolutions, and processes to improve team efficiency
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Collaborate with internal teams to ensure reliable and secure IT operations
Required Qualifications:
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2 years of experience in a Help Desk, Desktop Support, or similar IT support role
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Experience with hardware troubleshooting and support
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Working knowledge of networking concepts and switch management
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Hands-on experience with Active Directory (user management, permissions, group policies)
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Exposure to cloud platforms such as AWS and/or Azure
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Strong organizational skills and ability to manage multiple priorities
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Ability to work independently with minimal supervision
Preferred Qualifications:
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Experience supporting small to mid-sized environments
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Exposure to IT projects or development-related work
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Certifications (CompTIA A , Network , or similar) are a plus
Work Environment:
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Hybrid role: Currently 3 days onsite, with potential to increase to 5 days onsite