Branch Assistant Manager

Overview

To assist the branch manager to profitably manage all retail lumber and building material sales, operations, and staff to ensure growth and to carry out short- and long-term goals.  Supervise employees appropriately & effectively.

Responsibilities

Leadership/Management

• Monitor employees daily activity and delegate or assign work as appropriate
• Prepare and distribute work schedules
• Challenge and develop employees’ performance, provide feedback, and hold direct reports accountable for their goals and job responsibilities
• Ensure timely, accurate review of weekly time record reports and employee expenses for payroll processing
• Assist with candidate selection and interview process for new hires
• Motivate employees and offer opportunity and reward appropriately
• Make recommendations to Manager regarding efforts to control employee turnover
• Make recommendations to Manager regarding employee performance for coaching, review, and disciplinary efforts
• Oversee all store operations when the manager is absent

Performance Expectations

• Excellent attitude and customer service skills
• Effectively research and resolve customer complaints and conflicts
• Do It Right the First Time - Strive to eliminate errors, prioritize work accuracy, seek opportunities to improve efficiencies

• Interact and communicate with supervisors, coworkers, and customers in a positive and professional manner
• Take responsibility for job performance of employees and overall customer satisfaction at their location
• Maintain a neat, clean store and yard appearance
• Practice good merchandising including setup and traffic flow
• Maintain inventory levels and notify appropriate person of out stocks
• Rotate stock
• Manage shrink by utilizing proper procedures for cull and damaged product
• Assist with physical inventory and cycle counts
• Meet and or exceed individual sales goals
• Meet and or exceed individual margin goals

Sales Expectations

• Understand the marketplace
• Know product features
• Manage order profitability
• Ensure department is prepared daily for sales and promotions
• Work with Manager to develop and grow customer base and sales volume
• Demonstrate and teach effective upgrade selling and closing techniques
• Set example for employees; teach and mentor

Business Growth/Development

• Assist the Manager in ensuring that the store operates at an acceptable yearly net profit and meets sales, gross margin, expense, and asset management goals
• View, monitor and interpret financial reports and data to assist in business decisions
• Ensure all sales are profitable and results in satisfied customers

Communication

• Ensure that all reasonable directives from the Manager are carried out in a timely and accurate manner
• Communicate regularly with the Manager regarding inventory levels, employee progress, safety, procedures, and general store efficiency
• Act as a coordinator between sales and yard deliveries, focus efforts on efficient deliveries

Qualifications

• Education/Experience: Bachelor’s degree preferred but not required. Minimum of 3 years’ experience in related field/industry.
• Language Ability: Effective communication skills both verbally and in writing with individuals inside and outside of the company
• Math Ability: Advanced math skills
• Reasoning Ability: Effective independent decision making and problem-solving skills.  Must be able to analyze interpret financial reports and data.
• Computer Skills: Proficient keyboard and computer skills including Microsoft office and other Company and discipline specific software applications
• Certificates and License: Valid Drivers’ license acceptable to Curtis Lumber standards