Service BDC Representative

We are currently looking for a motivated team member in our Service Business Development Center. The Service BDC is responsible for making service appointments for customers and is the frontline of communication in a customer’s service experience. A successful candidate will have ability to multi-task, be a team player, and have a pleasant personality. If you are a customer service professional looking to further your career with an established and respected automotive organization then please apply!

This is a full-time position 40 hour a week position with full benefits including:

Health, dental, and vision benefits

Career training & development

401K

Guaranteed Hourly Rate and Monthly bonuses based on performance

ABOUT CURRIE MOTORS FORD OF FRANKFORT

Currie Motors Ford of Frankfort is a family owned and operated group of car dealerships which has been in business for over 35 years in Chicagoland and Northwest Indiana. We pride ourselves in creating a working environment that is fun, fast paced and rewarding. The great majority of our managers, across all departments, started off in entry level positions and have been promoted into their current managerial roles. To make this happen for you, we will give you all the training and tools necessary to succeed. Longevity in our dealerships is something we pride ourselves in and this is evident in the number of employees who have been working for us for 20-30 years. In addition, we are a high-volume dealership with a large, and busy Service Department. What does that mean for you? You will always be put in a position to earn great compensation and customers will always be coming in the doors.

RESPONSIBILITIES

• Answer all incoming phone calls and schedule service appointments.
• Making outbound call, generate service appointments and log all customer comments.
• Schedule follow-up contact if no appointment is made.
• Reschedule no-show customer appointments.
• Schedule future contact as needed.
• Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact customers based on current marketing initiatives.
• Respond to customer website requests.
• Contact internet customers via email and phone to schedule a service appointment.

A DAY IN THE LIFE OF AN INTERNET SERVICE SPECIALIST

When you begin your day in the Service Business Development Center (BDC), you will have many warm leads to contact. These are customers who have inquired about a specific service appointment or parts order request. You are not selling a service; you are selling an appointment to visit our dealership. We will give you all the tools necessary to succeed. This includes phone training when you are hired and product knowledge so that you can have meaningful conversation with our customers. You will learn how to quickly and effectively ask for an appointment and will be put in the best position to succeed in your new role.

WORK SCHEDULE

Our service hours are Monday to Friday 7am to 6pm, and Saturday 7am to 4pm.

ARE YOU READY TO JOIN OUR TEAM?

Apply today! If you are a good fit, you will get a call from Brittany and will set up a time for an interview. We will make our decision within the next week.

We are an equal opportunity employer and a drug free workplace. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test, and valid driver license.

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $17 - $30