What are the responsibilities and job description for the BDC Customer Service Representative position at Bredemann Family of Dealerships?
We are looking for a BDC / Customer Service Rep to join our team! Multiple shifts available - day or evening hours. Full-time or part time available! Saturday hour availability would be a bonus.
Pay starting at $18/hour includes hourly pay plus commissions. Range based on hours worked and production bonuses.
WE OFFER:
- Blue Cross Blue Shield Medical Insurance (PPO or HMO) for full-time employees
- 401k with company match for full-time employees
- Paid holidays
- Paid vacation
- Employee Discounts
- Weekly payroll and direct deposit
- Stable work environment
- Flexible Spending Account through Ameriflex for full-time employees
RESPONSIBILITIES:
- Responsible for answering incoming phone calls for the service department and assisting customers with scheduling service appointments for Toyota and Ford stores.
- Make outgoing calls to customers to schedule appointments - service reminders, service recall notifications, etc.
- Manage digital communications with customers from our website and other marketing platforms.
REQUIREMENTS:
- MUST have great computer skills. You will be switching between multiple computer programs while on the phone with customers. Basic knowledge of MS Word and Excel are required.
- Experience scheduling appointments or reservations or other customer service experience outside of the auto industry is also helpful.
- Any previous experience working in an auto dealership is preferred.
- Have experience working directly with customers and demonstrate an outgoing and enthusiastic personality and patience when dealing with customers.
- Bilingual is a PLUS but not required.
- Knowledge of Reynolds & Reynolds ERA system and/or X-Time Scheduling system are a HUGE plus but not required and training will be provided on these systems.
- MUST be able to pass a criminal background check.
Bredemann Toyota is an equal opportunity employer. Employment is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.