Technology Support Specialist

Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank and a leader in wealth, lending, and deposit solutions. We provide a broad range of sought-after products and services designed to help our clients establish, maintain, and grow their legacy through an innovative approach to private banking.

What makes Peapack Private different from our competition? As an institution with over 100 years of history, we have always believed in putting the well-being and needs of our employees and clients first. We are proud to be recognized by American Banker for the eighth consecutive year as one of the nation’s “Best Banks to Work For.” Our secret sauce, in a word, is our culture.

We value a diverse, equitable, inclusive, and safe workplace. Our one-team culture goes to great lengths to show all employees that they are valued members of the organization. We treat one another like family and communicate across the Bank in a transparent and frequent manner, respect and consider feedback from all levels, and operate with a philosophy grounded in hospitality and genuine human kindness.

There are multiple ways to build relationships and get involved; from joining one of our Cultural Ambassador sub-committees (focused on Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness), to participating in community service activities through our Volunteerism outreach, to joining LIFT (Leading Inspiring Females Together), a committee focused on enriching the lives of women. Simply put, our culture is amazing.

Position Summary

The Technology Support Specialist is responsible for providing technical support to employees across all Bank locations. This role ensures the reliable operation, maintenance, troubleshooting, and support of laptops, printers, mobile devices, software applications, and network-connected systems utilized throughout the organization.
The Technology Support Specialist serves as a key point of contact for end users, delivering exceptional customer service while resolving technical issues in a timely and professional manner.

Responsibilities:

• Provide responsive technical support to all Bank branches, administrative offices, and remote users via telephone, email, remote access tools, Microsoft Teams/Zoom, and in-person assistance.

• Diagnose and resolve hardware, software, printer, connectivity, and peripheral-related issues.

• Troubleshoot Microsoft Windows operating systems, desktop applications, network access, and banking-specific software applications.

• Document support requests, resolutions, and troubleshooting activities within the Bank’s ticketing/help desk system.

• Install, configure, maintain, and upgrade laptops, printers, scanners, mobile devices, and related peripherals.

• Install, configure, and support software applications including Microsoft Office Suite, Adobe Acrobat, Jack Henry SilverLake, and other Bank-approved applications.

• Perform workstation imaging, deployment, patching, and software updates.

• Assist with operating system upgrades, software migrations, and hardware refresh initiatives.

• Create, modify, disable, and delete user accounts and system access as authorized.

• Travel to branch and office locations to perform on-site troubleshooting, maintenance, installations, and support services.

• Deliver professional, courteous, and effective customer service to all employees and departments.

Qualifications:

• Associate or bachelor’s degree in information technology, Computer Science, or related field preferred.
• One to two years of technical support, help desk, or desktop support experience preferred.
• Prior experience in a banking or financial services environment is a plus.
• Technical certifications such as CompTIA A , Network , Microsoft certifications, or equivalent are preferred.
• Extensive knowledge of Microsoft Outlook, Word, PowerPoint, Excel, Adobe Acrobat, Windows 11.
• Strong working knowledge of Microsoft Windows 10/11, Microsoft Office Suite, Adobe Acrobat, Microsoft Teams, and Zoom.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and manage multiple support requests simultaneously.
• Ability to work independently with minimal supervision.
• Strong interpersonal skills with the ability to interact effectively and tactfully with employees at all organizational levels.

Benefits Overview:

We offer a competitive compensation package, a generous paid time off program, comprehensive medical, dental and vision coverage, maternity/paternity leave,  education reimbursement, wellness programs and more.  We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.

The approximate pay range for this position is $50,829 to $69,907, plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location.

Note: Incentives and/or benefits packages may vary depending on the position. 

Salary : $50,829 - $69,907