Design Technology Support Specialist (AEC Technology)

At Core States Group, the work you do matters to the clients we serve, the communities we support, and the teams who rely on one another to deliver with excellence. Our Cause is powerful: to create a world where all environments improve everyday life.

This role is paid on an hourly basis with a range of $31.25-$36.06 and is eligible for overtime in accordance with applicable laws. The expected approximate annualized compensation range is $65,000–$75,000.

Why Professionals Choose Core States Group

Here's What You Can Expect

• COMPENSATION – Competitive wages and bonus programs
• RETIREMENT – We offer a great 401(k) match to help you invest in your future and grow your retirement savings with confidence.
• HEALTHCARE – Excellent health benefits, life insurance options, and supplemental benefit options, giving you the flexibility to choose the coverage that best fits your needs and lifestyle.
• VACATION – Generous PTO time to help you recharge, relax, and maintain a healthy work-life balance.
• PERKS – Team wellness challenges, Costco membership reimbursement, half-day Fridays during summer months much more!
• WORK-LIFE BALANCE – A flexible work environment that supports a healthy work-life balance, whether you’re in the office, working remotely, or somewhere in between.
• PAID PARENTAL LEAVE – Four weeks of fully paid parental leave to give you time to bond with your new addition and support your growing family.
• TUITION REIMBURSEMENT – Advance your education with support! We offer tuition reimbursement to support your learning journey.
  
  

Summary Of The Role

As a Design Technology Support Specialist, supporting Core States Group’s Architecture and Engineering teams you will identify, track, escalate, and resolve design technology issues across project workflows. This role assists with support requests related to AutoCAD, Revit, Autodesk Construction Cloud/Forma Cloud, ACC Docs, file access, project setup, model coordination, and related design technology processes. This position works closely with the Design Technology team, Workplace team, outside vendors, consultants, and internal stakeholders to improve response times, document recurring issues, and support practical workflow improvements.

Responsibilities

• Provide design technology support for Architecture and Engineering project teams using AutoCAD, Revit, and Autodesk Construction Cloud / Forma Cloud tools.
• Review, triage, track, and document incoming design technology tickets to support timely resolution and improved SLA performance.
• Coordinate with the Workplace team to understand ticket flow, identify bottlenecks, and support process improvements that reduce ticket response and resolution times.
• Escalate technical issues, software errors, and recurring workflow challenges to the appropriate Design Technology Lead based on discipline, software, or project need.
• Document known issues, troubleshooting steps, recommended solutions and reoccurring support themes for internal use.
• Support the development and scaling of the Design Technology problem-solving agent by helping gather, organize, validate, and maintain support knowledge.
• Coordinate with outside vendors, consultants, and software support teams to communicate technical issues, track resolutions, and share updates with internal stakeholders.
• Assist project teams with software-related questions, project setup issues, file access, model coordination concerns, ACC Docs usage, and other design technology workflows.
• Identify inefficiencies in current support processes and recommend improvements to increase responsiveness, consistency, and user experience.
• Maintain clear records of support issues, resolutions, escalations, vendor responses, recurring problem areas, and lessons learned.
• Support Design Technology Leads with documentation, training resources, workflow guides, issue-tracking summaries, and internal knowledge base content.
• Promote adoption of established Core States design technology standards, processes, workflows, and best practices.
• Provide data-informed feedback to the Design Technology Department regarding common issues, software pain points, recurring support needs, and workflow improvement opportunities.
  
  

Qualifications

We’re looking for talented professionals who are eager to grow their skills and contribute to high-quality, meaningful work. If you’re driven, collaborative, and ready to take the next step in your career, we want to hear from you. The following qualifications will help you succeed in this role:

• Associate’s or Bachelor’s degree in Architecture, Engineering, Construction Management, Design Technology, Computer Science, or similar field, a plus.
• 2–5 years of experience in a design technology, BIM support, CAD support, project technology, help desk, technical support, or similar role.
• Demonstrated experience working with internal support tickets, software troubleshooting, technical issue documentation, or issue escalation preferred within an Architectural or Engineering environment.
• Demonstrated experience assisting users with cloud-based design collaboration platforms preferred.
• AutoCAD and Revit experience
• Autodesk Construction Cloud / Forma Cloud, including ACC Docs
• Working knowledge of file management, model coordination, permissions, and cloud-based project collaboration workflows
• Proficient in Microsoft products, including Teams, Outlook, Excel, and SharePoint
  
  

Work Location

This can be a remote or a hybrid (1 or 2 days a week in the office) position based out of the following Core States Group offices; Charlotte, NC; Philadelphia, PA; Somerville, NJ; Tampa, FL; or West Chester, PA

Company Overview

Core States Group designs, builds, and manages programs and projects across North America and has been recognized on top lists throughout the architecture, engineering, and construction (A/E/C) industry. Established in 1999, the company offers integrated solutions with seamless continuity, and many of the world’s most notable brands count on Core States Group to deliver speed to market, cost certainty, and compelling design.

With 24 offices across the United States and Canada, Core States Group is an industry powerhouse that drives innovation and improves everyday life for countless people across several markets, including Community, Convenience, Distributed Generation, Financial, Grocery, Housing, Industrial, Restaurants, Retail, Semiconductor, Tribal, Zero-Emission Vehicle (ZEV) Infrastructure, and more. Visit us at www.core-states.com .

A Note to Candidates

Please do not be concerned if you do not meet every requirement. At Core States we are dedicated to building a diverse and inclusive workplace, so if you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

This position will remain open until it is filled.