What are the responsibilities and job description for the IT Service Desk Technician position at Current Lighting Employee Co LLC?
We are seeking a motivated and proactive Tier 1 IT Service Desk Technician to be the first point of contact for technical support within our organization. This in-office role is ideal for candidates who thrive in a collaborative environment and have a passion for troubleshooting and customer service. The Technician will be responsible for handling initial support requests (tickets), resolving common technical issues, and escalating more complex problems to the appropriate Tier 2 or Tier 3 teams.
Key Responsibilities
- Serve as the first touch for all incoming IT service tickets via phone, Microsoft Teams, or email.
- Diagnose and troubleshoot hardware and software issues, primarily on Windows 10/11 systems.
- Perform routine tasks such as password resets, break/fix of computers, PC refreshes, and other Tier 1 support functions.
- Escalate unresolved or complex issues to higher-tier support teams, ensuring timely and accurate handoffs.
- Document all support interactions and resolutions clearly and professionally.
- Work closely with the entire IT team to collaborate on solutions and improve support processes.
- Maintain a proactive mindset, seeking opportunities to prevent issues and improve user experience.
Required Skills & Qualifications
- Strong troubleshooting and diagnostic skills for PC hardware and software.
- Hands-on experience with Windows 10/11 operating systems.
- Excellent communication skills, both verbal (phone/Teams) and written (technical documentation).
- Comfortable providing support over the phone and through digital collaboration platforms like Microsoft Teams.
- Ability to work effectively within a team and interact professionally with end users and IT colleagues.
- Proactive approach to customer service and technical support.
- A Certification or equivalent technical credentials preferred.
- Must be able to work onsite; remote work is not available for this position.
Daily Routine
- Monitoring and responding to new support tickets.
- Working through pending backlogged tickets.
- Reviewing reports for trends.
- Resetting user passwords and resolving access issues.
- Troubleshooting and repairing desktop and laptop computers.
- Supporting PC refresh initiatives and hardware replacements.
- Escalating unresolved issues to next-tier IT staff.
- Communicating status updates to users and IT team members.
- Maintaining accurate records of support activities.
Why Join Us?
As a Tier 1 IT Service Desk Technician, you will play a vital role in our technology operations. You’ll gain hands-on experience, work with a knowledgeable IT team, and contribute to a positive user experience. If you are technically skilled, customer-oriented, and thrive in a fast-paced office environment, we encourage you to apply!
Compensation
The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This salary range is $60,000-$70,000.
Benefits and Perks
The Highlights:
All around competitive culture where together we strive to:
- Approach each day with a tenacious curiosity
- Communicate openly and honestly- internally and externally
- Work hard, take risks, fail fast…learn and move on
- Embrace diversity and welcome opposing thoughts
- Empower and develop each other
- We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
- Quarterly company all employee meetings
- Management and Leadership development
- Initiatives and special projects with executive leadership exposure
- Access to top-notch learning courses through LinkedIn Learning
- Regular manager check-ins to drive performance and career growth
Our more standard benefits
- Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
- Paid Company Holidays
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
- 401(k) retirement program with a fully vested immediate company match
- Flexible Spending Account options for pre-tax employee allocations
Equal Opportunity Employer
Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com
Salary : $60,000 - $70,000