Customer Service Associate II

This Customer Service position is responsible for offering support to Sales Representatives, Agents and Customers. The candidate will have to research and answer questions and work to resolve any problems with accuracy and efficiency.  The goal is to provide the best possible customer experience to ensure customer retention and satisfaction being able to solve their requests on-time and always with the right information.  The candidate will have to coordinate requests between different departments including Supply Chain, Sales, Pricing, Product Management and Quality. This position is categorized as flexible:  4 days in the office, 1 day virtually.

• Researches and resolves complaints to ensure customer retention and satisfaction. Maintains direct contact with numerous departments and multiple channels of distribution.
• Ensures correct information is received, captured and processed.
• On going training understanding company’s products and their applications as well as being aligned with the company’s market strategy and our company guidelines. 
• Work is performed under moderate supervision and measurable performance indicators.

 Qualifications 

• A two-year college degree or an equivalent combination of education and experience is required.
• Two ( ) years of business experience with significant exposure to Customer Service is preferred.
• Relies on limited experience and judgment to plan and accomplish goals.
• Excellent telephone and communication skills are a must.
• PC skills require working knowledge of Microsoft Word, Power Point, and Excel programs.
• Self-starter, able to adapt in fast paced environment Working knowledge of SAP  
• Work closely with multiple departments to ensure quick solutions to any customer request. 
• Use data to drive correct decisions, clarify priorities and optimize adherence to comply to quick resolution.
• Driven to produce measurable results and continuous improvement.

Desired Characteristics

• Detail-oriented with strong process, organizational and oral/written communication skills. including virtual and electronic communications.
• Prior experience and/or willingness to work with team members that are not co-located.
• Sound knowledge of the company’s products and services.
• Experience with data analysis and spreadsheet tools.
• Familiarity with SAP, QuickBase, Power BI, and Salesforce.

Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more.  This hourly rate is $20-$25.  

Benefits and Perks

The Highlights:

All around competitive culture where together we strive to:

• Approach each day with a tenacious curiosity
• Communicate openly and honestly- internally and externally
• Work hard, take risks, fail fast…learn and move on
• Embrace diversity and welcome opposing thoughts
• Empower and develop each other

• We have an open and inclusive culture where you’ll learn and grow through programs and resources like:

• Quarterly company all employee meetings
• Management and Leadership development
• Initiatives and special projects with executive leadership exposure
• Access to top-notch learning courses through LinkedIn Learning
• Regular manager check-ins to drive performance and career growth

Our more standard benefits

• Paid Company Holidays
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance 
• 401(k) retirement program with a fully vested immediate company match
• Flexible Spending Account options for pre-tax employee allocations

Equal Opportunity Employer

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.  At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com.