What are the responsibilities and job description for the Customer Service Representative position at Current Electrical?
Customer Service Representative
Frontline Role | Fast-Paced | Customer-Focused
Be the first impression - and the reason customers choose us.
In this role, you’re the voice of Current Electrical. You’ll handle inbound calls, follow up on leads, and book high-quality appointments for our sales and service teams - while keeping customers informed and taken care of from first call to completed job.
If you’re organized, people-focused, and thrive in a fast-moving environment, this is a high-impact role with real opportunity to grow.
What You’ll Own
- Answer inbound calls and respond to customer inquiries
- Make outbound calls to follow up on leads and unscheduled opportunities
- Schedule service calls and sales appointments
- Deliver a strong customer experience on every interaction
- Maintain accurate customer records in CRM (Service Titan)
- Coordinate with dispatch, technicians, and sales teams
- Assist with basic administrative tasks to keep operations running smoothly
What You Bring
- High school diploma or equivalent
- Experience in customer service, call center, or scheduling/coordination
- HVAC or home services experience is a strong plus
- Service Titan experience highly preferred
- Clear, confident communication skills
- Strong organization and attention to detail
- Comfortable using CRM systems and office software
- Ability to multitask and stay calm under pressure
- Be a key player in both customer experience and revenue generation
- Work in a fast-paced, team-driven environment
- Opportunity to grow within a stable, essential industry
Ready to get started?
Apply today - interviews may happen as soon as tomorrow.
Current Electrical is an Equal Opportunity Employer. Employment is contingent upon successful completion of a pre-employment screening, including a background check.