Powersports Service Advisor (Pine City, NY - Elmira Area)

Curren Powersports is a family owned and operated dealer in Pine City, NY and Wellsboro, PA. We carry a variety of products including ATVs, SXSs, Motorcycles, Compact Tractors, Utility Trailers, Dump Trailers, Equipment Trailers, Cargo Trailer, and Car Trailers.

We have an opening for a Powersports Assistant Service Manger to help support our customers. The right candidate has excellent customer service and phone skills and has knowledge of all components used in ATVs and Side-by-Sides. Candidates must have reliable transportation. Must be able to work independently as well as part of team. You will assist our service customers and cordinate service jobs with our technicians.

Pay is hourly and based on experience.

Essential Job Functions:

• Manage service department schedule and ensure techs have what they need to do the job
• Create Repair Orders and serve as the liaison between the customer and service department
• Provide customer assistance by phone, email, live chat, and over the counter
• Utilize computers to search diagrams and manuals for the correct part
• Ensure a positive relationship with customers continues through friendly, knowledgeable, and helpful staff
• Assist service techs in finding needed parts and charging to the repair order
• Act as the liaison between the sales and service departments
• Submit and manage warranty claims

Essential Job Skills:

• Customer Service or Retail Experience
• Knowledge of ATVs, SXSs, UTVs a must. Knowledge of Trailers, or Compact Tractors, a plus!
• Good understanding of engine and other powersports parts and service
• Personable, Good listener, Detail oriented, Organized
• Good sales skills
• Problem solver and able to manage a complex schedule of multiple techs
• Good telephone manner and customer service skills
• Self-motivated and able to work under minimal supervision
• Ability to work as an individual as well as part of a team
• Takes direction well, coachable
• The ability to read service manuals/schematics/diagrams
• Intermediate computer skills
• Able to learn and recognize parts and identify needed replacement parts
• Able to work Saturdays
• Prolonged periods of standing, stooping, crawling, and bending
• May lift up to 50 lbs; May lift heavier objects in team or with assistive devices

Benefits:

• Health Insurance (Individual coverage with low out of pocket cost. Family coverage available.)
• Dental & Vision Insurance available
• Paid Time Off - Vacation, Holidays, Personal, and Sick
• 401K Plan with Company Contribution