What are the responsibilities and job description for the Powersports Parts Customer Service Representative (Pine City, NY - Elmira Area) position at Curren Powersports?
Curren Powersports is a family owned and operated dealer in Pine City, NY. We carry a variety of products including ATVs, SXSs, Motorcycles, Compact Tractors, Utility Trailers, Dump Trailers, Equipment Trailers, Cargo Trailer, and Car Trailers.
We have an opening for a Powersports Parts Customer Service representative to help support our growing ecommerce operations. The right candidate has excellent customer service and phone skills and has knowledge of all components used in ATVs and Side-by-Sides. Candidates must have reliable transportation. Must be able to work independently as well as part of team. You will assist local customers in store while also providing support to customers all over the country via phone, live chat, and email.
Pay is hourly and based on experience.
Essential Job Functions:
- Provide customer assistance by phone, email, live chat, and over the counter
- Utilize computers to search diagrams and manuals for the correct part
- Assist customers with placing orders
- Assist customers with order issues such as returns, shipping damage, incorrect shipments
- Ensure a positive relationship with customers continues through friendly, knowledgeable, and helpful staff
- Assist in warehouse with occasionally stocking shelves, picking and packing orders
- Assist in parts department with stocking shelves, assisting walk in customers, running cash register (knowledge Compact Tractor or Utility Trailer parts helpful)
- Ensure the parts department is swept and dusted regularly; ensure that all inventory is fronted and presentable; maintain a clean and organized work area
- Prepare and process purchase orders
- Assist in maintaining inventory, pricing, cost, bin locations, etc.; assist in matching vendors invoices with packing slips
- Conduct cyclical inventories
- Assist in maintaining website product information (photographing parts, uploading information, editing descriptions)
- Assist service techs in finding need parts and charging to the repair order
Essential Job Skills:
- Customer Service or Retail Experience
- Knowledge of ATVs, SXSs, UTVs a must. Knowledge of Trailers or Compact Tractors, a plus!
- Good understanding of engine and other powersports parts
- Personable, Good listener, Detail oriented
- Good sales skills
- Problem solver
- Good telephone manner and customer service skills
- Self-motivated and able to work under minimal supervision
- Ability to work as an individual as well as part of a team
- Takes direction well, coachable
- The ability to read service manuals/schematics/diagrams
- Intermediate computer skills
- Able to learn and recognize parts and identify needed replacement parts
- Able to work most Saturdays (Flexible day off - usually Tue, Wed, or Thr)
- Prolonged periods of standing, stooping, crawling, and bending
- May lift up to 50 lbs; May lift heavier objects in team or with assistive devices
Benefits:
- Individual Health, Dental, & Vision Insurance (Family coverage available.)
- Paid Time Off - Vacation, Holidays, Personal, and Sick
- 401K Plan with 3% Company Contribution
Curren Powersports is family owned and operated Powersports dealership located in Pine City, New York (minutes from Elmira). We are a Top 10 CFMoto USA Dealer and operate the leading CFMoto Parts website in the USA. Our parts department is increasingly shopped by our growing customer base and is key to keeping our expanded service department moving.