IT Support Technician

Title

IT Support Technician

Location

Hybrid - Raleigh

About Us

A full-service advisory firm, Curi is comprised of three distinct businesses: Curi Insurance, its flagship medical malpractice liability insurer; Curi Advisory, its consulting arm; and Curi Capital, a registered investment advisor (RIA). What we all have in common is an unwavering commitment to serving clients. As fierce healthcare advocates, business leaders, and thoughtful partners, Curi offers unmatched access and exudes a deep understanding of specific client circumstances. With exceptional accessibility and dedication, Curi’s trusted expertise, ability to form deep relationships, and holistic approach deliver outcomes that are proven, actionable, and meaningful—in medicine, business, and life.

The Role

We are looking for a skilled and experienced self-starter to work on our IT teamas a IT Support Technician reporting to our Senior Manager, End-User Computer. As an IT Support Technician, position will be responsible for providing friendly and prompt technical support to Curi team members and guests. You will be responsible for providing friendly and prompt technical support to users and serving as an escalation point for junior team members. This role involves documenting policies and procedures, training, sharing knowledge, and leading small projects. As an IT Support Technician II will also create and deploy laptop images, help train junior team members, and have experience with MacOS.

Key Result Areas

• Respond and resolve user technical issues via chat, email, or phone
• Help with documentation of new and existing policies/procedures
• Serve as escalation point for junior team members.
• Share knowledge with junior team members.
• Lead small projects (minimal impact – individual(s)/department(s).
• Assist in AV setup as needed for meetings.
• Automation/Scripting (automate repetitive tasks, build tools for the team, etc.)
• Assist with training of junior team members.
• Create, maintain, and deploy laptop images.
• Test new technology.
• MacOS Experience.
  
  

Key Skills

• Strong computer skills and the ability to troubleshoot and diagnose problems
• Excellent written and verbal communication skills
• Curious mindset. Continuous learner and adaptor to new technologies
• Service heart and willingness to go the extra mile to assist employees with technical issues
• Collaborative mindset. Willingness to help teammates, jump in and fill in for one another
  
  

Required Education And Experience

• Associate’s degree with an IT focus or completion of a Trade School program
• 2-3 years' experience in a similar role (demonstrated mastery of IT Support Technician (I) job duties and skills may be considered for existing employees with less years of experience).
• Reliable transportation for commuting to the Position - Raleigh /Camp Hill/ Edina Office
  
  

Preferred Education And Experience

• Microsoft Azure Certification
• CompTIA ITF (IT Fundamentals)
• CompTIA Network
• Okta Certification
• Agile Certification
• Apple Certified IT Professional
  
  

Our Vision: To be the trusted partner in medicine, business, and life.

Our Mission: By providing valued advice and support, we help strengthen care, mitigate risk, and build financial futures to enhance the lives of those we serve.

Our Values

ACCOUNTABILITY: We are driven to act, work with integrity, and deliver results.

CURIOSITY: We ask and listen, stay curious, and are eager to learn.

TEAMWORK: We build strong relationships, celebrate success, and partner for greater impact.

INCLUSION: We respect, recognize, and encourage the differences that make us stronger—we are better together.

Built On...

SERVICE COMMITMENT: We demonstrate an unwavering commitment to our clients, business partners, teammates, and communities.

Compensation

The base salary will be commensurate with an individual's work experience and educational background.

Our Benefits

Curi offers eligible team members and their dependents comprehensive health benefits, including medical, dental, vision, and life insurance. Other benefits for eligible team members include education assistance, annual bonus opportunity, 401(k) and employer match, short-term disability, long-term disability, flexible time off, and 13 paid holidays annually.