What are the responsibilities and job description for the IT Support Technician position at Aphora Health?
About Aphora Health:
Aphora Health is a rapidly growing healthcare services and software company based in Cary, NC. We serve self-insured employers and individuals across the U.S., transforming pharmacy benefits by slashing prescription costs through a blend of pharmacy sourcing and AI-driven analytics. Our platform delivers transparent pricing, seamless integration, and high-touch care navigation to ensure better access, significant savings, and uninterrupted care across specialty, brand, and generic medications. Our mission is to make prescription medications more affordable, accessible, and easier to navigate, without compromising quality or support.
Position Summary:
We are seeking a full-time IT Support Technician to join our team. In this role, you will be responsible for providing hands-on technical support for our on-site infrastructure, end-user devices, and core productivity tools. This is a fully on-site position.
The ideal candidate is dependable, service-oriented, and comfortable handling both day-to-day help desk requests and basic infrastructure support. You should be able to troubleshoot issues independently, manage hardware logistics, and provide a strong in-person support experience for employees.
Key Responsibilities:
- Provide on-site technical support for wireless networks, basic networking, and office IT infrastructure
- Deliver Level 1 and Level 2 help desk support, including desktop, laptop, and peripheral setup and troubleshooting
- Support productivity and customer applications, including member portal, Microsoft 365 and related collaboration tools
- Provision, configure, and deploy employee devices (PCs, laptops, accessories) for new hires and replacements
- Manage IT hardware logistics
- Maintain accurate asset tracking and inventory record for IT equipment
- Escalate issues to senior IT staff or external vendors as appropriate
Qualifications:
- Associate’s or Bachelor's degree in Information Technology, Computer Science, or a related field; or relevant practical experience
- 1-3 years of experience in an IT support, help desk, or desktop support role
- Hands-on experience supporting Windows PCs and office hardware
- Familiarity with Microsoft 365 administration and exchange online troubleshooting
- Basic understanding of networking concepts
- Strong organizational skills and attention to detail
- Excellent communication skills and ability to support in-person and remote users
Benefits:
- Competitive base salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $50,000 - $70,000