What are the responsibilities and job description for the Help Desk Specialist position at Curate Partners?
HelpDesk Specialist *must be able to work onsite 3 days a week!
We’re looking for a helpdesk specialist to join our ranks. Are you a proactive problem solver with exceptional customer service skills? As a helpdesk specialist, you will put your technical expertise to use, providing our more than 900 home office employees with the technical support they need to do their jobs. In addition, you’ll provide technical recommendations and support to our more than 2,000 advisors, as well as their staff, regarding any technology they use. Ours is a fast-paced, on-your-toes environment, and a positive, can-do attitude is a must.
Please note: This is a full-time opportunity, working 8:30 a.m. to 5:00 p.m. EST with a 30-minute lunch break.
Key Responsibilities
- Providing first-level technical support to home office staff, as well as to advisors and their staff, on a wide range of issues and products
- Prioritizing and processing help requests to identify and resolve technical issues
Core Strengths and Skills
- Excellent communication skills (phone etiquette, listening skills, and follow-up skills)
- Knowledge and experience troubleshooting basic-to-advanced Windows 10/11 OS and browser problems
- Experience with Microsoft Office Suite 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Microsoft Outlook functionality and protocols involved with connecting to Exchange
- Knowledge of Active Directory, Azure, and domain environments
- Experience in providing mobile device support (iOS, Android)
- Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners
- 3 years’ experience working in a technical support role
- CompTIA A , Microsoft MD-100, or equivalent technical certification preferred
Have we piqued your curiosity? Can you see yourself thriving in this opportunity?