Security Operations Manager

About the Company

As Manager of Security Operations, you'll combine strategic leadership with hands-on technical expertise, guiding the enforcement of security policies, monitoring critical security technologies, and driving rapid, effective responses to incidents. You'll work closely with senior security leadership to mature our security posture, stay ahead of emerging threats, and continuously improve how we protect the business. This is an opportunity to make a measurable impact while leading a global team and shaping the future of security at the organization.

About the Role

WHO YOU ARE:

• A Problem Solver. You are a creative thinker, who focuses on the problem as stated and gathers information and knowledge to achieve an appropriate solution. Your skillfulness in this area helps you determine how to quickly assess security incidents.
• A Strong Communicator. Your writing and speaking skills are clear, articulate, and effective, demonstrating your ability to interact with and be understood by all levels and various teams across the organization. In addition, you're skilled in communicating in a non-technical manner with everyone from end users to senior management and also in a technical manner to other IT professionals.
• Organized, Efficient, and Accountable. You have a keen eye for detail and pride yourself on delivering quality work. You multitask well, re-prioritize accordingly, and meet deadlines consistently. Above all, you are flexible and able to juggle the needs of changing priorities of the business, even if that means an occasional after-hours project.
• Passionate. Motivated. Eager to Learn. You are resourceful, ask smart questions, challenge the status quo, and regularly seek to understand. You're willing to learn a range of business and/or technical specialties, based on organizational needs. And when a special project arises, you volunteer!
• Trustworthy and Discerning. The ability to work with confidential information, while using discretion, is crucial to this position.

Responsibilities

• Coach, mentor, and supervise the Security Operations team; ensure accountability and foster a high-performance culture.
• Maintain security metrics - MTTR (Mean Time to Resolve), MTTE(Mean Time to Escalate), and MTTA(Mean Time to Assign).
• Enforce security policies and procedures.
• Maintains and documents security controls.
• Maintains and drives team engagement.
• Evangelizes the functions of the Security Operation Program and Sec/Dev/Ops concepts.
• Responsible and accountable for the overall uptime of the network and security systems.
• Oversee the vulnerability management program.
• Translate threat intelligence into actionable defensive strategies.
• Coordinate red team/blue team exercises.
• Performs research and data analysis of possible security events and proactively identifies and communicates status.
• Documents and investigates security incidents according to the security incident response policy.
• Resolves service impacting events, restores service and provides root cause analysis.
• Resolves fault conditions on security systems.
• Mentors and leads other less experienced team members.
• Closely interacts with the Infrastructure team.
• Supports team as necessary on high priority and/or high visibility security-related challenges.
• Train the Security Operations team and IT peers on new tools and enhancements.
• Ensures platform accessibility, software revisions and best practices are maintained.
• Prepares ad-hoc analysis and reports, as needed.
• This position does require 24 x 7 availability to support Security Operations, where necessary.
• Performs other duties as necessary.
• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.

Qualifications

• Minimum 7-10 years of experience as an Information Security professional.
• Minimum 3-5 years of experience designing and maintaining firewall policies.
• Minimum 2-4 years of experience in IP addressing and subnetting, routing protocols, VPN concepts, VLAN configuration and concepts and L2/L3 switching technologies.
• Minimum 2-4 years of experience working with Azure Cloud environments.
• Hands-on expertise with security tools such as SIEM, EDR, CSPM, SOAR, and vulnerability management platforms.
• Must have a deep understanding of how servers, operating systems and networks function, perform and scale.
• Has prior experience with Cyber intelligence activities, including but not limited to: the collection of IOCs and tracking threat actors.
• Experience with IPS/IDS systems, DLP Solutions and proxies for web filtering and SSL decryption technologies.
• Deep expertise in DMZ architectures.
• Strong layer 2 to layer 7 troubleshooting experience.
• Strong Incident Response skills.

Required Skills

• Bachelor's Degree preferred, and ideally in Computer Science or related area; equivalent experience will also be considered in lieu of degree.
• Platform Certifications such as GCIA, CCSP, CISSP, CCNP a plus!
• Must demonstrate strong analytical and problem solving skills.
• Proven project management and organizational skills, specifically managing multiple concurrent projects. Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects.
• Ability to work independently with minimum supervision and handle multiple tasks simultaneously. Strong self-directed work habits and demonstrated initiative, drive, creativity, self-assurance, professionalism.
• Detail oriented, conscientious, thorough and accurate analysis.
• Have strong technical problem determination ability, exceptional system implementation, installation, and disaster recovery planning and ongoing administration experience.
• Experience maintaining highly available and highly secure networks.
• Process orientated with the ability to clarify objectives, evaluate options, consider implications, assess risks, and make key decisions.
• Excellent interpersonal and facilitation skills along with effective communication (both written and verbal) skills.
• Ability to convey network concepts and issues to both technical and non-technical audiences.
• Strong communication skills required, including a demonstrated ability to write with