Field Services Engineer

Job Title: Field Service Engineer

Type: Full-Time Employment

Location: San Jose, CA

Travel: ~75% travel expected (mostly California & west coast/ 25% nationwide). When not onsite with customers you will work remotely.

Job Summary:

Installation, repair, and process engineering support of SMT automation equipment

Key Responsibilities:

• Field Installation of Surface Mount automation equipment throughout North America.
• Field Troubleshoot, Repair, Training, and Process support of Surface Mount Automation equipment.
• Field Custom Modification & Retrofit of Automation equipment.
• Customer Management.
• Engineering Level Technical Phone Support.
• Engineering Level data collection including written and oral reports.
• Comprehension of Electrical schematic, blueprint, and mechatronics drawings.
• Capability of working in both team and independent work environments with limited supervision.
• Strong verbal communication skills with both customer and other company Technical Depts.
• Knowledge of Windows and being comfortable installing software.
• Flexibility to travel and perform job assignments at short notice.
• Strong Aptitude with current computing applications and networking processes.
• Travel within the US and Canada - approximately 75% of time will be local travel.
• Other duties as assigned by the Manager.

Required Skills and Experience:

• Experience with electrical and mechanical diagnostics/repairs in a customer-facing environment.
• Aptitude with modern PC applications & networking concepts.
• Electronics manufacturing industry experience required.
• Employees are required daily to stand, walk, and work with hand and automated tools.
• Employees are required to climb or balance, reach for controls, stoop, kneel, crouch or crawl, and stand for long periods.
• Individuals may be required to lift and move at least 50 lbs.
• Must be able to represent the company in a professional manner at all times.
• Individuals must have excellent verbal communication and customer service skills.
• This position requires knowledge of general office procedures and computer literacy.
• The employee must also be a team player that is capable of acting in a manner that maintains harmony and cooperation within the company and customers alike.
• Individuals must possess strong analytical skills.
• Must have the flexibility for frequent travel on short notice.
• Must live within 30 minutes of the San Jose area by car.
• Previous experience working in the USA is required.
• Must be able to work without sponsorship.
• Should expect about 75% travel with this position (mostly California or west coast/ 25% nationwide). When not onsite with customers you will work remotely.