What are the responsibilities and job description for the Enrollment Manager - Site Specialists position at CULTURAL EXPERIENCES ABROAD LLC?
Your Role:
As the Enrollment Manager – Site Specialists, you’ll be responsible for managing a high-volume advising team and delivering measurable impact across the enrollment pre-departure stage. You’ll own key business outcomes including conversion rates, revenue contribution, pipeline health, and student engagement metrics.
In this role, you’ll leverage data, forecasting, and performance analytics to optimize team output, guide decision-making, and ensure alignment with organizational growth targets, all while operating in a cyclical, time-sensitive environment. Success in this role is defined by your ability to translate strategy into action, develop high-performing talent, and consistently deliver on measurable goals and KPIs.
This role operates on a hybrid schedule, with a minimum of four days per week in-office at our Phoenix location.
What You’ll Do:
- Lead and manage a team of student advisors with direct accountability for team KPI’s.
- Collaborate with the Director of B2C Lifecycle in customer retention and campaign management.
- Collaborate with the ENR Operations Coordinator in ensuring timely program releases such as course registration, housing release, flight credits, etc.
- Establish a data-driven performance culture, leveraging dashboards and reporting to track individual and team productivity, retention within the funnel
- Act as escalation lead for complex student and family situations, ensuring timely resolution, retention, and minimized retention risk
- Identify, prioritize, and implement process improvements and automation initiatives that increase scalability without sacrificing experience, reducing manual workload to improve conversion and retention initiatives
- Monitor and continually improve handoffs from Admissions and to the Global Operations teams, identifying bottlenecks and ensuring handoffs are seamless.
- Serve as a subject matter expert (SME) in enrollment strategy and cross-functionally (Marketing, GO, PDEV) contributing to: training, standardization, continuous improvement of advising frameworks and student experience
- Serve as back-up support in student applicant management in peak advising seasons.
Starting Salary: $70,000
What Makes a Great Candidate:
- Bachelor’s degree required
- 3 years of experience in enrollment, admissions, or sales-focused roles with demonstrated ownership of conversion metrics and pipeline management, revenue and enrollment targets
- Proven success in leading teams against quantitative performance goals in high-pressure environments
- Strong analytical and technical skills, ability to utilize CRM systems (i.e. Salesforce) and create reporting tools and dashboards
- Assist data analysis to drive performance improvements within facet of business
- Demonstrated ability to interpret complex data sets and translate insights into action
- Excellent communication and conflict resolution skills, particularly in escalated or high-stakes situations
- Experience in study abroad, international education, or related field is a plus
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
Who We Are:
CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.
Why You’ll Love CEA CAPA:
Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.
Support for Your Whole Life: Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters.
Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team.
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
Salary : $70,000