What are the responsibilities and job description for the Sales Support Coordinator position at Cultural Care Au Pair?
Job Description
Sales Support Coordinator
Cultural Care Au Pair
Location: Boston office
Interested in learning about sales and customer support? Cultural Care is the leading au pair agency and is seeking a motivated and enthusiastic individual to join our dynamic sales team based out of our Boston/ Denver office. This is an excellent opportunity for someone eager to learn and grow within the sales and customer centric industry. As a Sales Trainee, you'll gain hands-on experience working with many of our customer-facing teams that talk with prospective host families, including our Placement and Sales teams. You will gain a deep understanding of our sales and customer journey, educating customers on this unique cultural exchange and childcare solution.
Key Responsibilities
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In Addition, You Can Expect
At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators. Join us as we continue to bring the world a little bit closer together, one family at a time.
Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have brought millions of people to see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—create students of the world, and turn dreams into international opportunities.
An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well…you.
Sales Support Coordinator
Cultural Care Au Pair
Location: Boston office
Interested in learning about sales and customer support? Cultural Care is the leading au pair agency and is seeking a motivated and enthusiastic individual to join our dynamic sales team based out of our Boston/ Denver office. This is an excellent opportunity for someone eager to learn and grow within the sales and customer centric industry. As a Sales Trainee, you'll gain hands-on experience working with many of our customer-facing teams that talk with prospective host families, including our Placement and Sales teams. You will gain a deep understanding of our sales and customer journey, educating customers on this unique cultural exchange and childcare solution.
Key Responsibilities
- Sales Support:
- Work closely with our sales team in various tasks, including but not limited to:
- Responding to customer inquiries and requests
- Supporting families before their au pair arrives
- Sales Development:
- Learn to identify and nurture sales opportunities. Manage diverse pipeline/case load
- Develop effective communication and sales skills
- Build strong relationships with customers and colleagues
- Salesforce:
- Maintain accurate records of sales activities and customer interactions
- Utilize salesforce to track progress and manage day to day
- Training and Development:
- Participate in a comprehensive training on our product, teams, and sales strategy
- Develop a deep understanding of our customers and their needs
- Actively participate in team meetings, shadow experienced sales representatives, and assist with administrative tasks as needed.
- Hands on training including jumping in and supporting the team where it is needed most at the time
- Sales intelligence
- Passion for helping families and cultural exchange
- Thrive in a deadline-driven environment, embracing competition and the excitement of monthly sales and growth targets
- Organization and time management: Demonstrate strong organizational skills, can efficiently manage daily phone, SMS, and email outreach
- Innovative and solutions-oriented mindset—ability to use setbacks as fuel to explore new approaches and overcome obstacles
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In Addition, You Can Expect
- Commitment to professional growth: robust monthly calendar of trainings and workshops
- Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
- Exciting business travel opportunities
- 25% company match on your 401(k) contributions
- Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
- Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
- Access to fertility care and family-building support
- Wellness benefits including a yearly fitness reimbursement
- Frequent social and learning events, including access to our employee-run resource groups
- Robust Employee Assistance Program
- Tenure-based sabbatical eligibility
- EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
- Discounts at local venues and businesses
- Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home on Friday
- Compensation: $52,000 base salary. This position can move into a Matching Specialist role anytime within the first year. Movement is based on one’s performance and the business need. The salary increases to $53,000 base salary plus bonus eligibility up to $12k
At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators. Join us as we continue to bring the world a little bit closer together, one family at a time.
Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have brought millions of people to see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—create students of the world, and turn dreams into international opportunities.
An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well…you.
Salary : $52,000 - $53,000