What are the responsibilities and job description for the Deskside Support / IT Support Technician position at Cube Hub Inc.?
Location: Waterloo, IA – 100% Onsite
Shift: 3rd Shift, 10:30 PM – 7:00 AM
Schedule: Weekend on-call rotation; OT possible
Travel: Local travel between Waterloo facilities within ~20 miles using personal vehicle
Sponsorship: Not available now or in the future
Relocation: Local/nearby candidates strongly preferred
Role Summary:
Provide onsite deskside/IT support for end users at John Deere’s Waterloo facilities. The role involves troubleshooting hardware/software issues, resolving ServiceNow tickets, imaging computers, printer support, asset/inventory management, and following documented KB procedures.
Key Responsibilities:
- Resolve end-user IT issues and ServiceNow trouble tickets.
- Image/setup computers and perform basic hardware troubleshooting.
- Support printers, including toner and pickup roller replacement.
- Update and maintain IT assets and inventory records.
- Follow KB articles and established troubleshooting procedures.
- Maintain basic documentation, logs, reports, and customer information.
- May drive a John Deere Gator inside the factory after completing safety training.
- Metatarsal shoes are required from Day 1.
Requirements:
- Basic knowledge of computers, networking, and IT troubleshooting.
- Familiarity with Microsoft Office, internet/intranet applications.
- Basic understanding of computer security concepts/policies.
- 1 year of IT experience preferred, but recent college graduates will be considered.
- IT-related degree or equivalent experience; High School Diploma/equivalent required.
- Must be comfortable with 3rd shift, onsite work, weekend on-call, possible OT, and local travel.
- Cross-border work is not permitted.