Computer IT Support/Deskside Technician

Job Title: Computer IT Support/Deskside Technician

Location: Onsite Fuquay Varina NC

Contract: 12 months

PR - $24/hr

Job Descriptio

n

Shift: Must be flexible to work both 1st and 3rd shif

• ts1st Shift: 6:00 AM – 4:30
• PM3rd Shift: 6:00 PM – 5:00
• AMAssignment will begin on 1st shift; however, candidates must be available to transition to 3rd shift during peak business period

s.Employment Eligibilit

• y:Visa sponsorship is not available now or in the future for this positio

n.Position Summa

ryWe are seeking an onsite Tier 2 Deskside Support Technician to provide hands-on IT support in a manufacturing/operations environment. The ideal candidate will be responsible for computer deployments, Windows upgrades, imaging, asset management, hardware support, and troubleshooting desktop-related issues. This role requires strong technical skills, physical mobility, and the ability to work independently while following established IT processe

s.Key Responsibiliti

• esDeploy and replace desktop and laptop computer
• s.Upgrade systems from Windows 10 to Windows 1
• 1.Image and configure computers for end user
• s.Remove and properly dispose of retired IT asset
• s.Provide Tier 2 deskside support for hardware and software issue
• s.Support printers, including lifting, moving, and troubleshootin
• g.Update and maintain asset records in ServiceNo
• w.Follow Knowledge Base (KB) articles and documented procedures for issue resolutio
• n.Create, maintain, and distribute basic technical documentation and record
• s.Escalate issues that fall outside established procedure
• s.Maintain equipment, supplies, and operational data supporting IT processe
• s.Communicate effectively with internal teams and end user

s.

Required Qualificati

• onsKnowledge of computer hardware, operating systems, and networking fundamenta
• ls.Understanding of computer security concepts and polici
• es.Experience with Microsoft Office applications and standard desktop softwa
• re.Strong troubleshooting and customer service skil
• ls.Ability to drive locally as need
• ed.Physical ability to stand/walk for extended perio
• ds.Ability to lift and move equipment weighing up to 50 l
• bs.Must wear metatarsal safety boots on the first day of wo

rk.

Preferred Qualificat

• ionsExperience w
• ith:Windows 10/11 deployments and upgr
• adesComputer imaging and asset manage
• mentServiceNow ticketing sys
• temsPowerShell scrip
• tingPython scrip
• tingPrinter support and hardware troubleshoo
• ting1 year of IT support experience prefer
• red.Recent IT graduates with strong technical aptitude will also be conside

red.

Educ

• ationAssociate's or Bachelor's Degree in Information Technology, Computer Science, or related disciplin
• e, OREquivalent combination of education and relevant experi
• ence.High School Diploma/GED requ

ired.

Must-Have

• SkillsWindows 10/11 deployment and s
• upportComputer imaging and hardware refresh pr
• ojectsPowerShell and/or Python scripting ex
• posureNetworking fundam
• entalsAsset management and documen
• tationPhysical ability to lift 50 lbs and work on feet throughout the
• shiftStrong communication and customer support

skills