CU General Manager (1088 Bishop Street)

The General Manager at CU Hawai‘i is responsible for the overall leadership, financial performance, and operational excellence of a large volume, large format and/or high profile store. As the highest-ranking leader on site, the General Manager sets the tone for the culture, oversees compliance with all standards, and ensures that employees deliver exceptional customer service. This role requires a balance of strategic decision-making, hands-on leadership, and community presence. The General Manager directly impacts the store’s success through people development, profitability, and customer loyalty.

Key Responsibilities

**Leadership & Team Development**

• Provide overall leadership for all store employees, setting clear expectations and holding staff accountable.
• Recruit, hire, and train Assistant Store Managers and Store Associates to build a high-performing team.
• Conduct regular performance reviews and provide constructive feedback to drive continuous improvement.
• Foster a culture of respect, accountability, and professional growth, ensuring high retention and engagement.
• Manage scheduling and succession planning to maintain consistent operational coverage.

**Operations & Compliance**

• Oversee execution of merchandising, promotions, and seasonal marketing programs.
• Cultivates strong relationships with suppliers to ensure consistent product availability and quality.
• Investigates out of stock items and rectifies core issues for outs.
• Ensure compliance with cash handling, loss prevention, and CU program initiatives.
• Maintain operational readiness, cleanliness, and safety in compliance with Hawai‘i Department of Health standards.
• Conduct audits, operational reviews, and compliance checks to ensure store is inspection-ready at all times.

**Customer Experience**

• Ensure all customers receive exceptional service during every visit.
• Resolve escalated customer issues with professionalism and urgency.
• Lead by example to create a welcoming, customer-focused atmosphere.
• Promote CU’s values and represent the brand at local events when appropriate.
• Act as a Brand Ambassador for CU Hawaii by holding self and others to high standards.

**Financial & Administrative Duties**

• Drive profitable sales and achieve goals.
• Manage store budgets, analyze P&L statements, and implement strategies for sales growth.
• Control labor costs, scheduling, and expense management to maximize profitability.
• Forecast sales and inventory needs to align with business trends and seasonal demand.
• Ensure timely and accurate reporting, ordering, and communication using CU systems.
• Collaborate with Area Manager to set performance goals and track progress.

**Benefits**

• Competitive pay & benefits package
• Bonus opportunities
• Leadership growth and long-term career potential

**Qualifications**

• 5 YEAR Retail management experience (convenience store, grocery, or related industry preferred).
• Strong leadership, communication, and interpersonal skills.
• High school diploma or GED required; bachelor’s degree preferred.
• Knowledge of retail operations, merchandising, and financial analysis.
• Proficient in Microsoft Word, Excel, and other business management tools.
• Valid Driver’s License and automotive liability.
• Ability to multitask, stand, bend, reach, lift 20 lbs. and occasionally lift up to 50 lbs.
• Food handler certification required prior to first shift.
• Ability work a flexible schedule with open availability.
• Self-motivated and able to exercise independent decision making.