What are the responsibilities and job description for the Employee Experience Coordinator position at CU Boulder?
Requisition Number:
73820
Location:
Boulder, Colorado
City
Boulder
State
Colorado
Employment Type:
University Staff
Schedule:
Full-Time
Posting Close Date:
11-Aug-2026
Date Posted:
28-Jul-2026
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Job Summary
The Division of Student Life Employee Experience Coordinator position is responsible for being a resource to Student Life departments to perform and provide guidance on staff and student-related personnel, position, leave and payroll processes. As a first point of contact for our Division partners, the SL Employee Experience Coordinator recommends and advises on general HR issues related to University staff, Classified Staff, Temporary Employees, Retirees and Student Employees. This position also advises on general HR questions that arise from our Division constituents, including but not limited to, leave, payroll, time- off, hiring and onboarding. This position will support the division by coordinating and assisting with leave-related processes (FMLA/FAMLI/OJI etc). The coordinator will liaise with central campus Human Resources Service Center (HRSC) and will also consult with other Human Resources centers of excellence to coordinate a wide range of HR services to Division constituents.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
Who We Are
The Division of Student Life consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.
The work in Student Life supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills and find help if they need it. Many departments provide involvement opportunities, educational resources and support services to help students find their community and build lifelong skills.
Student Life also has shared services departments that support the work and staff of our student-facing areas, including areas like the Center for Assessment, insight and research, business services, finance, employee experience, communication and marketing and technology solutions.
With over 900 staff members in the Division of Student Life, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.
Student Life Employee Experience
Student Life Employee Experience provides information and resources to support staff in the Division of Student Life, including in the areas of performance management, professional development and more. The Division of Student Life is committed to providing excellent staff experience through positive staff engagement. Members of the division are encouraged and empowered to create and maintain a deep connection to their work, their colleagues and the Buff community by participating in opportunities for personal, professional and organizational growth.
The work in Student Life supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills and find help if they need it. Many departments provide involvement opportunities, educational resources and support services to help students find their community and build lifelong skills.
Student Life also has shared services departments that support the work and staff of our student-facing areas, including areas like the Center for Assessment, insight and research, business services, finance, employee experience, communication and marketing and technology solutions.
With over 900 staff members in the Division of Student Life, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.
Student Life Employee Experience
Student Life Employee Experience provides information and resources to support staff in the Division of Student Life, including in the areas of performance management, professional development and more. The Division of Student Life is committed to providing excellent staff experience through positive staff engagement. Members of the division are encouraged and empowered to create and maintain a deep connection to their work, their colleagues and the Buff community by participating in opportunities for personal, professional and organizational growth.
What Your Key Responsibilities Will Be
Human Resources Transactional Services:
- Liaise with campus Human Resources Service Center (HRSC) to ensure all payroll/personnel transactions are completed accurately and timely for all permanent, student and temporary staff. This may include reviewing, correcting and uploading payroll from Kronos Dimensions timekeeping system.
- Liaise with HRSC for all student employment hiring within the division.
- Review bi-weekly and monthly payroll completed by the HR Service Center to ensure no payroll discrepancies.
- Work with the HRSC to fix any payroll discrepancies and communicate with the employee regarding these discrepancies and how they will be rectified.
- Interpret and explain Human Resources policies at the system, campus and Division level, procedures, laws, standards and regulations to answer inquiries and provide information for general HR inquiries and actions.
- Advise on general HR questions that arise from our Division constituents including but not limited to, leave, payroll, time- off, administrative leave policies, hiring and onboarding.
- Complete PET's for Division constituents when needed.
- Train supervisors and employees on timekeeping systems (MyLeave and Kronos Dimensions) and best practices for recording time within the Division.
- Communicate with Division constituents to relay campus, Division and department messaging around HR actions, processes and procedures.
- Work with SAHR consultant team to ensure new hires/promotions are entered accurately and work with HRSC for any corrections.
- Process one-time payments (Additional Pay Form).
- Upload pertinent documents into personnel files through OnBase.
- Coordinate and process leave audits when requested or during terminations/resignations/retirements, etc.
- Initiate exit interviews for permanent staff.
Customer Service:
- Proactively develop constructive and cooperative working relationships with Division constituents.
- Provide a high level of customer service to Division constituents in both email response and in-person consultation.
- Responses that are strategic in nature while identifying specific policies/procedures that were referenced to determine advisement.
- Create a customer service feedback form to ensure we are meeting all customers' needs and making changes when needed.
- Work with Student Affairs HR leadership to identify and set up a ticketing system that all HR general inquiries will be routed through and tracked.
Leave Management and Support:
- Responsible for understanding FMLA/FAMLI/OJI and related leave processes and communicating these processes with employees and supervisors in a manner that is clear and easy to understand for someone who may not be familiar with regulatory terms. This includes the use of pay codes in the Kronos timekeeping system as it relates to the leave types.
- Supports the administration of FMLA, FAMLI, and OJI programs by providing customer service and guidance to employees via email and in person.
- Work collaboratively with campus and system partners on leave cases to ensure leave is offered when needed, leave options are explained to the employee and appropriate resources are given.
Other Duties as Assigned:
- Participate in committees as appropriate.
- Assist Division payroll team when needed.
What You Should Know
This position will work a hybrid schedule with at least 3 days a week in the office. This can vary per business needs, specifically events.
What We Can Offer
Our outstanding benefits include:
The salary for this position is $54,600 annually. Onboarding assistance is available within Student Life division guidelines.
Our outstanding benefits include:
- Paid days off: 22 vacation days, 15 sick leave days and 11 holidays per year.
- Access to medical, vision, dental and life insurance.
- Tuition reimbursement.
- A 10% employer contribution retirement plan.
- EcoPass for free RTD rides.
- Opportunity for career growth within the division of Student Life and the CU Boulder campus!
Benefits
At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.
Be Statements
Be collaborative. Be inclusive. Be Boulder.
What We Require
- Bachelor's degree. Work experience may substitute for a degree on a year-for-year basis.
- 1 years of job-related experience.
What You Will Need
- Strong communication skills, including interpersonal communication.
- Communicate complex information, both written and orally to a wide variety of constituents.
- Ability to manage relationships and coordinate workflow with other departmental units.
- Ability to interpret and explain policies and procedures in a clear and concise manner.
What We Would Like You to Have
- Experience working in Higher Education.
- 2 years of experience with HR transactional support (payroll support, general HR inquiries).
- Knowledge and understanding of HR policies and procedures in a University environment.
- Experience with timekeeping systems (MyLeave, Kronos).
- Experience in a customer service role.
Special Instructions
Please apply by Augusts 11, 2026 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by Augusts 11, 2026 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Salary : $54,600