What are the responsibilities and job description for the Payment Project Specialist position at CU*Answers?
Description
Help build the future of payments at CU*Answers!
CU*Answers is expanding its payments strategy with CU*PAY, our new payment processing solution designed to give credit unions another way to manage and deliver card and payment services to their members. We're looking for a Cards & Payments Project Support Specialist who will play an important role in supporting the launch, implementation, and ongoing growth of CU*PAY.
In this role, you'll work directly with credit unions, internal teams, and payment partners to coordinate implementations, support conversions, provide training, troubleshoot issues, and help clients successfully navigate the CUPAY platform. Because CUPAY is a growing business opportunity, you'll also have the chance to help shape processes, documentation, and the overall client experience as the solution evolves.
If you enjoy financial technology, payments, project coordination, and being part of something new, this is an opportunity to help build the next generation of payment services at CU*Answers.
What You'll Do
- Support the implementation and ongoing growth of CU*PAY, CU*Answers' payment processing solution
- Coordinate CUPAY implementation and conversion activities with credit unions, payment partners, vendors, programmers, and internal teams
- Guide credit union clients through project milestones, requirements, testing, implementation, and go-live
- Provide client training and ongoing support related to CU*PAY products and services
- Develop a strong understanding of CU*PAY and become a trusted product resource for clients and internal teams
- Track project activity, deadlines, outstanding items, and client communications
- Assist with testing and verification of system enhancements and programming changes
- Help develop and maintain procedures, training materials, project documentation, and other CUPAY resources
- Troubleshoot client questions and coordinate with the appropriate technical or operational resources to resolve issues
- Identify opportunities to improve processes and the client experience as CU*PAY continues to grow
- Support additional Cards & Payments initiatives and money-movement services as needed
What You Bring
- 1-2 years of office, financial services, payments, project support, or related experience; degree preferred
- Strong customer service skills and the ability to build relationships with credit union clients
- Interest in payment processing, card services, financial technology, and emerging payment solutions
- Ability to coordinate multiple projects, deadlines, and priorities
- Strong communication and problem-solving skills
- Comfort working with technical teams, vendors, and business partners
- Proven attention to detail and accuracy
- Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
- Experience with CU*BASE or CBX, card processing, or credit union operations is a plus
Why CU*PAY?
CU*PAY represents a new business opportunity for CU*Answers and an investment in the future of payment processing for our credit union clients. Joining the team now means becoming part of the solution as it grows-not simply supporting an established product. You'll have the opportunity to learn the payments industry, work directly with credit unions, contribute to new processes and services, and help shape how CU*PAY supports clients for years to come.
What is CU*Answers?CU*Answers is a Credit Union Service Organization (CUSO) owned by the credit union clients we serve. We provide an integrated suite of technology and operational solutions that help credit unions serve their members and compete in an evolving financial services industry. Through initiatives like CU*PAY, we continue to invest in new solutions that give credit unions greater opportunities to control their technology, payments, and member experience.
Requirements
WORK ENVIRONMENT & PHYSICAL ACTIVITIES
CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.
Notice
This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be. CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.
CU*Answers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected by applicable federal, state and local laws. Our equal employment opportunity philosophy applies to all aspects of employment with CU*Answers, including recruiting, hiring, training, assignment, transfer, promotion, job benefits, pay, demotion, dismissal, and educational assistance.