Business Relationship Manager

POSITION SUMMARY:   

Primary function is to generate revenue for the branch by actively establishing a center of influence as a referral base as well as actively participating in community events. Relationship Managers are expected to grow and expand existing customer base by partner referrals in addition to growing new customer acquisition by conducting effective need assessment and recommending based upon customer needs. Relationship Managers will be a pivotal role in the branch’s growth and must exceed client’s expectations by being dedicated and innovative in providing solutions to ever growing complex needs of clients. 

ESSENTIAL FUNCTIONS:

Business Development #1 (60%)

• Identify and meet with current and potential customers with exceptional profit and growth potential, to discuss customer’s complex financial requirements. Sell appropriate consumer and commercial financial service products to meet their developing and expanding the relationship. 

Expanding Relations #2 (20%)

• Conduct needs assessment with current and potential customers and recommends insurance products and services to meet individual needs, based on objectives, risk tolerance and proper asset allocations.  Refer customers to licensed WM Financial Consultants as appropriate
• Identify cross-sell opportunities, including opportunities to refer customers to other sales representatives (CRE, C&I, PCM, MLO, WM FC) through proper customer profiling and needs-based selling

Servicing (20%)

• Maintain superior and courteous service to promote products and expand customer relationships & exceed customer expectations in terms of accuracy, efficiency, courtesy and professionalism

OTHER RESPONSIBILITIES: 

• Actively participate in community organizations to promote the bank’s image and develop sales leads and opportunities
• Open deposit accounts on bank’s system ensuring all documentation requirements, policies and procedures are adhered to
• Actively participate in all bank’s sales campaigns and promotions and exceed targets set
• Ensure compliance with Bank’s policy and procedures and government regulations
• Update and maintain the individual sales tracking records (i.e. customer portfolio reports, sales reports, and customer contact log) for sales tracking and performance review purpose
• Perform related duties, as required, for the training and development purposes. 
• Perform all assigned duties under Bank’s compliance programs and related laws & regulations
• Successfully complete all mandatory training on related Bank’s and BSA compliance as well as other laws and regulations as assigned and in a timely manner.
• Perform all other duties as assigned.

Education, Experience and Skills Required:

• Bachelor’s degree in business, banking, finance, economics, or related field is preferred
• 7 years of product sales, customer relationship management, in the branch banking industry or related environment
• Life and Health Insurance licenses required. Licenses are required to discuss and sell investment or insurance products with potential or existing customers
• Currently holding substantial customer portfolio/customer base is a preferred
• Knowledge of retail banking consumer and commercial products, loan products, financial reports, branch banking operations and procedures, and banking laws and regulations
• Strong sales and marketing as well as business development skills
• Ability to multi-task, handle large volumes, tight turnarounds and multiple deadlines
• Ability to analyze and plan financial solutions for customer portfolios
• Fluent in English and Chinese (mandarin preferred) is a major plus

PHYSICAL DEMANDS: 

• Minimum mobility to work in an office setting; sit for prolonged period of times; operate office equipment including use of a computer keyboard; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 30 pounds or less

COMMUNICATION DEMANDS:

• Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff.

WORK ENVIRONMENT:

• Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional off site client meetings and site visits.

COMPENSATION:

The base pay range for this position is USD $80,000.00/Yr. - USD $115,000.00/Yr plus full benefits. Exact offer will be determined based on job-related knowledge, skills, experience, and location.