Operations Support Manager

POSITION SUMMARY:   

Responsible for developing, managing, and motivating colleagues involved in back office operations under the guidance of an Operations Manager.

ESSENTIAL FUNCTIONS:

Managing Operations Support (100%)

• Responsible for managing and coordinating duties and work functions in the Centralized Processing department which includes, but not limited to: Exceptions Desktop Non-Post, Overdraft and Stop Payment processing, Chargebacks, ACH & POS/ATM Reg E Disputes, POD Adjustments, Correspondent Bank Adjustments, Foreign Item Collection, Operational loess, Escheatment, Bank by Mail, In-house Lockbox processing etc.
• Analyze operations of the department for effectiveness and identify consolidation or redistribution of duties as a result of the efficiencies gained from manual process changes and/or systems.
• Ensures the department functions are processed efficiently and staff adheres to policies, procedures, and in compliance with Regulations. 
• Ensure all team members follow procedures and incorporate current mandates and revisions to procedures as required through regulations.
• Hire, train, coach, and manage operations staff, working with them to meet objectives. Includes ensuring appropriate staffing levels, monitoring work, handling disciplinary issues and writing performance appraisals.
• Oversee the bank’s debit card portfolio and risk management activities.
• Responsible for legal process (subpoenas/levies)

• Responsible for working with BSA and Compliance on researching fraudulent activities.
• Collaborating and supporting operational needs with Retail Banking and other back office departments. 

OTHER RESPONSIBILITIES: 

• Adherence to all compliance programs including but not limited to; completion of required training modules by establishing due dates.

• Draft new procedures and provide updates to existing procedures as needed for the purpose of streamlining operational functions. 
• Perform other duties as assigned.

Education, Experience and Skills Required:

• Bachelor’s Degree or equivalent work experience
• 10 years of Back Office (REG E claims, Return Item Processing, Check Adjustments, ACH Exceptions and Cash Vault and Research, etc.)
• Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment
• 5 years in banking operations leadership role.

PHYSICAL DEMANDS: 

• Minimum mobility to work in an office setting; sit for prolonged period of times; operate office equipment including use of a computer keyboard; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 30 pounds or less. 

COMMUNICATION DEMANDS:

• Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff.

WORK ENVIRONMENT:

• Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Travel is required.

COMPENSATION:

The base pay range for this position is USD $100,000.00/Yr. - USD $125,000.00/Yr plus full benefits. Exact offer will be determined based on job-related knowledge, skills, experience, and location.