What are the responsibilities and job description for the Inside Sales Support Representative position at CSPI Technology Solutions?
CSPi Technology Solutions provides innovative technology solutions for Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center and Advanced Security. Across these technology focus areas, we also provide Professional and Managed Services. We are headquartered in Deerfield Beach, Florida with additional offices throughout the United States and Europe.
CSPi Technology Solutions is focused on recruiting and retaining top talent at every level. We employ people who strive to deliver value and support to our growing client base. We are a Sun-Sentinel Top Workplaces and a Florida Trend Best Companies to Work for in Florida.
Summary
As an Inside Sales Support Rep, you will provide operational support to the marketing and sales team. The Inside Sales Support Rep will be responsible for assisting the sales team with order processing and entry, price quotations, FRP responses, product training and other related tasks. The Insides Sales Support Rep will hold a crucial part in providing world class customer service while maximizing profit and driving new business opportunities.
What you’ll do:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Deliver timely and high quality oral and written communications with clients, vendors, distributors and Client Managers as it relates to quotes and orders
- Central point of contact for Client’s Procurement team
- Respond to and complete all incoming quote requests
- Respond to all incoming calls from clients regarding product availability, order status, tracking, invoicing
- Complete vendor deal registrations as needed
- Receive and process all purchase orders as needed
- Verify and ensure accuracy of client PO’s against quotes
- Respond and complete any RMA requests from Client Managers or Clients
- Build relationship with Client Procurement teams to establish day to day business
- Provide backup support to other Inside Sales Support Reps when needed
- Perform additional client support duties, as required, that help the company meet and exceed sales goals and objectives
Requirements
- Sales experience in IT Solutions using: Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center Solutions and Advanced Security
- Bachelor’s degree or equivalent experience
- Self-motivation, competitiveness, objection handling, and attention to detail
- Proficiency with spreadsheets
- Ability to translate prospect needs and influence their decision-making
- Excellent oral and written communications skills, as well as excellent presentation skills
- Adaptable, personable and goal-oriented individual with a strong work ethic
- Ability to build rapport with contacts through phone calls and emails to understand where the prospect is in the buying cycle
CSPi is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.
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