What are the responsibilities and job description for the Office Administrator position at CSN Collision?
At JJH Auto Body, we take pride in providing high-quality collision repairs while delivering an exceptional customer experience. We're looking for a friendly, organized, and detail-oriented Office Administrator to be the first point of contact for our customers and help keep our front office running smoothly.
If you enjoy working with people, thrive in a fast-paced environment, and have experience in the collision repair industry, we'd love to hear from you.
Responsibilities
· Greet customers and provide a welcoming, professional experience
· Check customers in and assist with vehicle drop-offs and pick-ups
· Communicate repair updates to customers throughout the repair process
· Answer incoming phone calls and respond to emails professionally
· Schedule appointments and coordinate with the production team
· Create, update, and manage repair orders using CCC ONE
· Match invoices and receipts to repair orders and maintain accurate records
· Process customer payments and assist with basic office accounting tasks
· File and organize repair documentation and insurance paperwork
· Assist with administrative tasks to support daily shop operations
· Maintain a clean and organized reception area
Qualifications
· Previous experience in a collision repair shop or automotive service office preferred
· Experience using CCC ONE management software strongly preferred
· Bilingual in English and Spanish (required)
· Excellent customer service and communication skills
· Strong organizational skills with exceptional attention to detail
· Ability to multitask and prioritize in a fast-paced environment
· Proficiency with Microsoft Office (Outlook, Word, Excel)
· Positive attitude and team-oriented mindset
· Competitive hourly pay ($16.00–$20.00/hour)
· Full-time, stable employment (40 hours per week)
· Friendly, team-oriented work environment
· Opportunity to grow within a respected collision repair business
· Ongoing training and professional development
If you're passionate about customer service and want to be part of a team that values quality, integrity, and professionalism, we'd love to meet you.
Salary : $16 - $20