Desktop Support III

CSI Companies is seeking an experienced Desktop Support III to provide high touch technical and endpoint support in a hybrid environment based in Atlanta Georgia. This role focuses on acting as an escalation point for endpoint issues while also supporting a short term initiative involving employee transition support.

This opportunity is ideal for a senior support professional who is comfortable handling complex technical issues, working directly with users in person, and delivering a white glove support experience in a fast paced environment.

You will support both enterprise endpoint operations and structured user consultations, ensuring a seamless and professional experience for all users.

Hours: 8:30 AM to 5:00 PM Monday through Friday

Location: Hybrid in Atlanta Georgia with mostly remote work and onsite support as needed

Pay: $25–32/hr

Position Type: Consultant

Work Authorization

Candidates must be authorized to work in the United States and eligible for W2 employment. No sponsorship and no corp to corp arrangements are available.

Project Overview

• Support employee transition initiative related to early retirement program

• Provide 1 to 1 consultations to assist with separation of personal and company data

• Help users transfer files using provided tools and structured checklists

• Remove corporate data from personal devices and support compliance efforts

• Participate in onboarding and training sessions prior to project start

• Provide both scheduled consultations and walk in support

What you will do

• Serve as escalation point for endpoint support including laptops phones and mobile devices

• Provide advanced troubleshooting for MacOS and Windows environments

• Support Outlook mobile devices and tablets

• Deliver white glove support to users including executive level employees

• Perform data transfer and device support using external storage tools

• Schedule and conduct 30 to 60 minute in person consultations

• Support remote ticket triage and issue resolution

• Document all support interactions and maintain detailed ticket records

• Collaborate with IT teams to resolve complex issues

• Assist with continuous improvement of support processes

What we are looking for

• 4 to 6 years of experience in desktop support help desk or IT support roles

• Strong experience supporting MacOS and Windows environments

• Experience handling endpoint support for laptops phones and user devices

• Experience with ticketing systems and documentation

• Strong customer service and communication skills

• Ability to provide patient and empathetic user support

• Ability to manage escalations and complex technical issues

• Experience working in hybrid or onsite support environments

Nice to have

• Prior experience in hospitality or restaurant environments

• Experience providing executive or high visibility user support

• Technical certifications or formal IT training

• Experience in white glove or high touch support environments

Who Should Apply

This role is ideal for a senior desktop support professional who enjoys solving complex technical issues, supporting users directly, and delivering a high quality customer experience in a hybrid environment.

About Us

The CSI Companies is a leading staffing and recruiting firm providing organizations with highly skilled professionals since 1994. We have been recognized as a Best of Staffing award winner for over a decade and pride ourselves on delivering exceptional talent nationwide.

Benefits Offered

• Weekly pay

• Medical dental and vision coverage

• Voluntary life and AD and D coverage

• Paid training

• Opportunity for advancement upon performance and availability