Desktop Support Engineer (On-Demand / Contract)

Job Description

We are seeking a reliable and technically skilled Desktop Support Engineer to provide onsite IT support for enterprise clients on an on-demand basis. This is a field support role ideal for independent contractors who are responsive, customer-focused, and experienced in desktop and basic network troubleshooting.

Assignments will be provided as support requests arise. Engineers must be available to travel to client locations and provide hands-on technical assistance.

Responsibilities

• Provide onsite desktop and IT support for end users at client locations
• Troubleshoot and resolve issues related to Windows desktops, laptops, printers, and peripherals
• Install, configure, and maintain hardware, operating systems, and enterprise applications
• Support LAN/network connectivity troubleshooting
• Perform hardware replacement, upgrades, and device installations
• Use console access for basic network troubleshooting when required
• Document service activities and provide updates to the Service Delivery Team
• Follow client IT policies, procedures, and security guidelines

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience with hardware troubleshooting and replacement
• Basic networking knowledge including LAN, switches, and routers
• Ability to troubleshoot printers and peripheral devices
• Strong communication and customer service skills
• Ability to work independently in onsite environments

Required Tools

Engineers must carry:

• Windows laptop
• LAN cable
• Console cable
• Screwdriver toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Assignments shared by the Service Delivery Team
• Engineers contacted via phone or email for support requests
• Site details, reporting time, and SPOC information shared before each assignment
• No guaranteed working hours

Contract Type

• Independent Contractor (1099)
• No employee benefits included

Preferred

• Prior field support or desktop support experience
• Experience supporting enterprise environments
• Flexible availability and quick response time