Brokerage Account Management & Operations Lead

Our client built their business on a decade-plus of delivering logistics solutions and a vision of doing things differently. They specialize in the energy and renewables sector and have intentionally built their team and specialized, nationwide carrier network to serve that industry. Connecting freight with the right carriers takes more than a phone book and a price list. It takes experience, dedication, and a true partnership approach. Our client is the partner you need to take transportation from stressful to strategic advantage.

The Position

Job Title: Brokerage Account Management & Operations Lead

Job Type: Full-time; Hybrid

Responsibilities:

• Own a portfolio of existing customer accounts with a mandate to grow them
• Build relationships across customer organizations; understand shipping patterns, identify new lanes, and expand wallet share
• Partner with the principal to onboard new accounts and establish a strong operational foundation; once stable, take full ownership of the relationship and growth trajectory
• Execute loads end to end: carrier sourcing, rate negotiation, load building in the TMS, tracking, and exception handling
• Become the person key customers trust to get freight covered reliably and competitively
• Serve as escalation point for claims, OS&D, service failures, and difficult carrier negotiations
• Manage to margin targets and help the team stay disciplined
• Audit load entries to ensure buy rates and assumptions are correct vs. current market
• Track and report on load counts, margin per load, and carrier performance
• Vet carriers against safety and insurance requirements
• Negotiate directly with carriers to secure competitive rates and reliable capacity
• Standardize the shipment process so execution is consistent regardless of who is running the load
• Train and onboard new ops coordinators/dispatchers as the team grows
• Become a power user of the TMS; drive adoption of features that reduce manual work

Experience:

• 5-8 years of progressive experience in freight brokerage operations and business development (account management, carrier sourcing, rate negotiation, load coverage, sales management)
• Experience supporting enterprise/high-touch accounts with multiple stakeholders and high expectations for responsiveness
• Agency model or multi-rep support experience is a plus
• Proficient in Highway, DAT, and at least one major TMS (TAI, McLeod, MercuryGate, or similar)
• Management/supervisory experience (leading a small team or running cross-functional initiatives)
• Strong preference for Atlanta-based candidates or willingness to relocate; hybrid office environment

Location: Atlanta, GA

Compensation Details: This position offers a competitive base salary plus bonus.

*LI-KR1

#LI-Onsite