What are the responsibilities and job description for the Onboard Events Coordinator position at Crystal Cruises?
Job Description
Job Summary
The Onboard Events Coordinator is responsible for the end-to-end management of onboard event planning and execution for all guests, group, and internal activities. This role bridges communication between shoreside teams, onboard management, travel advisors, and guests to ensure that every event, celebration, or meeting is executed to Crystal’s highest exceptional standards.
Essential Job Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.
Competency
Experience
2-5 years of experience in the hospitality industry. Luxury Cruise Line experience is preferred.
Extensive knowledge of onboard Hotel Operations is preferred.
Skills/Qualifications
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Summary
The Onboard Events Coordinator is responsible for the end-to-end management of onboard event planning and execution for all guests, group, and internal activities. This role bridges communication between shoreside teams, onboard management, travel advisors, and guests to ensure that every event, celebration, or meeting is executed to Crystal’s highest exceptional standards.
Essential Job Duties
- Serve as the primary liaison between the Sales/Groups departments and shipboard team for all onboard events.
- Manage and maintain all event documentation, ensuring files are accurate and up to date.
- Ensure all onboard event policies and procedures are upheld at all times.
- Clearly communicate event requirements and details to onboard teams to ensure seamless execution.
- Facilitate dining reservations for groups, process approvals, and process dining blocks in MXP.
- Report any IT-related issues promptly to the Guest Experience Manager.
- Participate in meetings and phone calls professionally and courteously; ensure all voicemail messages are returned within 24 hours.
- Provide the OBGS team with complete onboard event files for inclusion in Cruise Notes.
- Prepare and coordinate group amenities, special requests, gift orders, and other preferences, ensuring timely delivery to ships.
- Demonstrate a friendly, patient, and professional demeanor in all guest and internal interactions.
- Participate in cross-departmental training programs to strengthen knowledge of Crystal’s brand standards and operational procedures.
- Assist Management of Hotel Operations with any day-to-day operational matters and other projects.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.
Competency
Experience
2-5 years of experience in the hospitality industry. Luxury Cruise Line experience is preferred.
Extensive knowledge of onboard Hotel Operations is preferred.
Skills/Qualifications
- College Degree/Diploma or Hotel or Tourism School preferred.
- Minimum of 2 to 5 years’ experience in a luxury hotel or Cruise line is preferred.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal skills.
- Works in a typical office environment with quiet to moderate noise
- Monday to Friday 9am to 6pm
- Weekend availability
- Holidays availability
- Occasional need for pre-approved overtime may be required.
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.