What are the responsibilities and job description for the AR/Collections Specialist position at Crunchbase?
About Crunchbase
Crunchbase is a predictive solution that provides intelligence on private companies, powered by the unique combination of live private company data, AI, and market activity from over 80 million users. We predict private market movements that matter to help investors, dealmakers, and analysts make the right decisions.
We are committed to fostering a positive, diverse, and inclusive culture by hiring for potential and embracing individuals with diverse perspectives, backgrounds, experiences, and skill sets. We value transparency and openness, believing that an inclusive environment strengthens our teams and enhances our products.
Crunchbase has a remote-first approach, and is open to hiring in residents of these states: California, Colorado, Illinois, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Maine.
Our inclusive remote-first culture, generous PTO policies, competitive pay, and employee wellness benefits set us apart!
About the Finance Team:
The Finance Team at Crunchbase is dedicated to maintaining the company’s financial health and overseeing general accounting procedures. The Collections & Accounts Receivable Specialist will require an individual who is detail-oriented, organized, enjoys working with data, and is comfortable communicating with customers, vendors, and cross-functional partners. The role requires a strong balance of accuracy, persistence, and customer service skills to ensure timely collections and proper account reconciliation.
What you'll do:
Crunchbase does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. We will consider for employment qualified applicants with arrest and conviction records. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at Crunchbase brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.
Crunchbase is a predictive solution that provides intelligence on private companies, powered by the unique combination of live private company data, AI, and market activity from over 80 million users. We predict private market movements that matter to help investors, dealmakers, and analysts make the right decisions.
We are committed to fostering a positive, diverse, and inclusive culture by hiring for potential and embracing individuals with diverse perspectives, backgrounds, experiences, and skill sets. We value transparency and openness, believing that an inclusive environment strengthens our teams and enhances our products.
Crunchbase has a remote-first approach, and is open to hiring in residents of these states: California, Colorado, Illinois, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Maine.
Our inclusive remote-first culture, generous PTO policies, competitive pay, and employee wellness benefits set us apart!
About the Finance Team:
The Finance Team at Crunchbase is dedicated to maintaining the company’s financial health and overseeing general accounting procedures. The Collections & Accounts Receivable Specialist will require an individual who is detail-oriented, organized, enjoys working with data, and is comfortable communicating with customers, vendors, and cross-functional partners. The role requires a strong balance of accuracy, persistence, and customer service skills to ensure timely collections and proper account reconciliation.
What you'll do:
- Manage Accounts Receivable aging to ensure customers are paying timely, escalate to collections agency if needed and record bad debt expense when deemed uncollectible.
- Accurately input invoice and transaction details from Salesforce into Maxio (billing system), generate and distribute timely customer invoices, and confirm all information reflects correct payment terms, billing contacts, contract details, and other customer account details.
- Sending cadence templates to customers in the billing platform for open invoices
- Assist in preparing demand letters by accurately completing standardized template and ensuring timely delivery to customers
- Conduct collection calls and email correspondence with customers in a professional and service-oriented manner.
- Assist with investigating and resolving discrepancies related to payments, invoices, and account balances.
- Maintain detailed, organized records of collection activity and customer interactions.
- Prepare weekly, and monthly AR and collections reports for Finance leadership.
- Support the month-end close process by reconciling AR accounts and ensuring accuracy of records.
- Collaborate with internal teams (Sales, Business Development, and Customer Success, Accounting) to escalate and resolve billing issues and ensure positive customer experiences.
- Participate in annual financial accounting audit, ensuring our processes are setup to capture and maintain a set of “audit proof” evidence that supports the delivery of each performance obligation to substantiate revenue recognition
- Collaborate with the Finance team to review process improvements through the use of AI tools, software and policies.
- Bachelor’s degree in Accounting, Finance, or a related discipline preferred.
- 3 years experience in Accounting with a focus on Revenue and Accounts Receivable.
- Receivables, Invoicing, and Cash Collections experience at a start-up or high-tech SaaS company is a plus.
- Experience with NetSuite preferred.
- Experience with SaasOptics/Maxio is a plus.
- Proficiency in Microsoft Excel/Google Sheets and experience with accounting/ERP systems (NetSuite, QuickBooks, or similar).
- Competitive salary and equity in the form of stock options
- Remote first policy
- Generous Reimbursement policy for learning and development activities
- Monthly Wellness stipend
- 14 weeks of fully-paid time off for various life situations (like welcoming a new born or caring for family)
- Flexible Paid Time Off (PTO)
- 22 Holidays in 2025
- Volunteering Paid Time Off
- Incredible medical, vision and dental benefits for employees and their families (including PPO, HDHP, and INO plans)
- 401(k) and Roth plans, and free annual financial adviser check-in
- Monthly internet stipend
- Work from home allowance to purchase furniture for your work from home space
- Matching charity contributions for our Townhall awards
- A team of creative, transparent entrepreneurs driven to accomplish our mission
Crunchbase does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. We will consider for employment qualified applicants with arrest and conviction records. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at Crunchbase brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.
Salary : $71,332 - $83,920
