What are the responsibilities and job description for the General Manager position at Crumbl?
Ready to Lead Something Sweet? Now Hiring a General Manager at Crumbl!
Join Our Crumbl Leadership Team!
Do you have a passion for leadership, team development, and creating unforgettable customer experiences? We are looking for a motivated and visionary General Manager to lead our bakery, inspire our team, and help grow our business.
At Crumbl, we are locally owned and operated while carrying a nationally loved name. Our mission is to create memorable experiences through incredible desserts and exceptional service. As our General Manager, you’ll play a key role in building a positive culture, developing leaders, and driving the success of the bakery.
This role is perfect for someone with an entrepreneurial mindset, strong leadership skills, and a passion for building great teams and great desserts.
Position Available
General Manager (18 )
Open Availability Monday–Saturday
Off Every Sunday & Most Major Holidays
What You’ll Be Doing
As the General Manager, you will direct and manage daily operations while developing strategies that support the growth and success of the store.
Responsibilities include, but are not limited to:
• Overseeing daily business operations
• Developing and implementing growth strategies
• Training and developing entry-level managers and staff
• Creating and managing budgets
• Improving revenue and profitability
• Hiring, onboarding, and developing employees
• Evaluating employee performance and productivity
• Analyzing accounting and financial data
• Researching and identifying growth opportunities
• Generating reports and presenting results to ownership
• Supervising shift leads and ensuring strong team leadership
• Ensuring excellent customer service and guest experiences
• Maintaining quality, food safety, and brand standards
• Creating a positive, motivating environment for the entire team
• Running shifts and covering positions in times of need
What We’re Looking For
• Current Ohio ServSafe Manager Certificate required (or able to obtain within 60 days)
• Must be 18 years or older and legally eligible to work in the United States
• Open availability Monday–Saturday
• Someone who fosters a positive, supportive, and family-like culture
• A leader who leads with encouragement, positivity, and a great smile
• Strong leadership qualities with the ability to develop and motivate teams
• Excellent communication and interpersonal skills
• Highly organized with strong time management
• Strong work ethic and proactive mindset
• Meticulous attention to detail and commitment to quality
• Good knowledge of different business functions
• Ability to analyze financial and operational data
• Computer literate and comfortable using business software
Sweet Perks
Competitive salary potential performance incentives
Medical, Dental, and Vision Insurance
Paid Time Off (PTO)
Paid training and leadership development
Free dessert every shift
30% employee discount
Employee events and team activities
Fun, upbeat team culture
Sundays off & most major holidays off
Opportunity to lead, grow, and build something amazing within the Crumbl family
If you're ready to lead a passionate team, grow a thriving business, and make every day a little sweeter, we’d love to meet you.
Apply today and help lead the Crumbl Crew to the next level!
Crumbl is a family-owned business and is proud to contribute to the livelihoods of its thousands of local franchise partners, managers and bakers. With each new bakery, Crumbl will strive harder than ever to fulfill its mission of bringing family and friends together over the world’s best box of cookies.
Salary : $45,000 - $55,000