What are the responsibilities and job description for the Service Desk/End User Engineer-Onsite position at CruiTek?
Service Desk/End User Engineer
New York, New York
New York, NY (Midtown Manhattan – ZIP 10169)
Great Company
Unlimited Growth
Continued Education and Certs
3 Month Contract to hire-80K Range When Perm
MSP experience is a must- Must have some certs.
Very Specific skill set
Position Scope:
The End User Services Senior Analyst provides onsite technical support and problem resolution for end-users and acting as an escalation point for complex issues that first line support cannot resolve. This role involves diagnosing and troubleshooting hardware, software, network, and system problems, often requiring in-depth knowledge of IT infrastructure and applications. The Senior Service Desk Analyst is also responsible for documenting solutions, contributing to knowledge bases, and identifying recurring issues to improve overall service delivery and user satisfaction. They play a critical role in maintaining system uptime and ensuring efficient IT operations. This role is required to be on site at client location(s) up to 4 days per week.
Skills- Must Have
• 5 years (prefer 6 ) Help Desk/Service Desk experience, preferably at the enterprise level
• Excellent troubleshooting and problem resolution skills
• Ability to think and act independently when faced with a new or undocumented issue
• Ability to determine whether issues are at local PC, virtual desktop or Cloud based server/applications.
• Windows 10/11 OS
Adept with the following Microsoft admin centers and able to complete basic tasks without guidance:
• 365 Admin Center
• Exchange Admin Center
• Entra Admin Center
• Intune Admin Center
Working knowledge and understanding of the following Azure Services:
• Privileged Identity Management (PIM)
• Entra ID
• Azure Virtual Desktop
• Compute Infrastructure | Virtual Machines
Skill- Nice to Have
• Supporting Windows Server OS, Azure/M365 and Partner Center, Exchange, InTune, SharePoint, OneDrive, Teams.
• Experience working in Virtual Desktop environments such as Citrix, Vmware HorizonView and Azure Virtual Desktop (AVD)
New York, New York
New York, NY (Midtown Manhattan – ZIP 10169)
Great Company
Unlimited Growth
Continued Education and Certs
3 Month Contract to hire-80K Range When Perm
MSP experience is a must- Must have some certs.
Very Specific skill set
Position Scope:
The End User Services Senior Analyst provides onsite technical support and problem resolution for end-users and acting as an escalation point for complex issues that first line support cannot resolve. This role involves diagnosing and troubleshooting hardware, software, network, and system problems, often requiring in-depth knowledge of IT infrastructure and applications. The Senior Service Desk Analyst is also responsible for documenting solutions, contributing to knowledge bases, and identifying recurring issues to improve overall service delivery and user satisfaction. They play a critical role in maintaining system uptime and ensuring efficient IT operations. This role is required to be on site at client location(s) up to 4 days per week.
Skills- Must Have
• 5 years (prefer 6 ) Help Desk/Service Desk experience, preferably at the enterprise level
• Excellent troubleshooting and problem resolution skills
• Ability to think and act independently when faced with a new or undocumented issue
• Ability to determine whether issues are at local PC, virtual desktop or Cloud based server/applications.
• Windows 10/11 OS
Adept with the following Microsoft admin centers and able to complete basic tasks without guidance:
• 365 Admin Center
• Exchange Admin Center
• Entra Admin Center
• Intune Admin Center
Working knowledge and understanding of the following Azure Services:
• Privileged Identity Management (PIM)
• Entra ID
• Azure Virtual Desktop
• Compute Infrastructure | Virtual Machines
Skill- Nice to Have
• Supporting Windows Server OS, Azure/M365 and Partner Center, Exchange, InTune, SharePoint, OneDrive, Teams.
• Experience working in Virtual Desktop environments such as Citrix, Vmware HorizonView and Azure Virtual Desktop (AVD)