What are the responsibilities and job description for the Customer Development Representative position at Crown Linen Service, Inc.?
Position Summary
At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.
What You'll Do
Sales & Growth Focus
At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.
What You'll Do
Sales & Growth Focus
- Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.
- Identify and close upsell and cross-sell opportunities for additional products and value-add services.
- Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.
- Partner with sales and service leadership to develop customized customer-growth plans and closing strategies.
- Collaborate with production and service teams to ensure a smooth rollout of new business wins.
- Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence.
- Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.
- Position Crown Linen as a strategic business partner, not just a vendor.
- Gather customer feedback and relay insights that drive innovation and service improvements.
- Maintain a healthy pipeline of opportunities within assigned routes and accounts.
- Log all activity in the CRM, including visits, proposals, and closed business.
- Meet or exceed monthly and quarterly goals for incremental revenue growth.
- Provide weekly updates highlighting wins, opportunities, and competitive activity.
- 2–5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries.
- Proven record of success upselling, cross-selling, or expanding services within an existing customer base.
- Exceptional relationship-building and consultative selling skills.
- Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike.
- Self-starter with a hunter's mindset and a passion for achieving measurable results.
- Valid driver's license and clean driving record.
- Proficiency with CRM systems, Microsoft Office, and route-management tools.
- Incremental revenue growth (upsell/cross-sell)
- Product placement growth per account
- Share-of-wallet expansion
- Number of qualified opportunities identified and closed
- Customer visit frequency and engagement quality
- Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE).
- Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence.
- Supportive leadership, extensive training, and the freedom to own your territory.
- The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.
Salary : $60,000 - $90,000
