Operations Coordinator

Position Title: Operations Coordinator (S2)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Supports Tower Maintenance Operations team with assigned tasks, projects and could include, but is not limited to, the following: correspondence, administration tasks, tracking project deliverables, dates and monitoring deadlines, provides regular and timely reports highlighting variances as they arise.

Responsibilities

• Develops, maintains, and monitors accurate and complete files for projects and programs.
• Updates system(s) to ensure that data accuracy and integrity are maintained.
• Initiates and monitors routine interactions/tasks with external stakeholders as assigned, including but not limited to applications to utilities and municipalities.
• Creates and distributes correspondence and reports relevant to the team, project or program (internal and external).
• Communicates issues to management prior to reaching critical status.
• Assists with administrative preparation and coordination for meetings and events.
• Provides additional administrative support as required.
• Prepares and submits purchase orders and processes contractor invoices for various office management functions such as check requests, supply ordering, package shipment, office vendor coordination and payment.

• Develops progress reports, tracks progress and identifies/resolves obstacles.
• Assists with project financials and milestone management, such as forecasting, issuing and receiving on vendor POs, issuing PORs to the customer, invoicing on customer POs, tracking and resolving past due invoices.
• Assists with administrative preparation and coordination for meetings and events.
• Assists with ad hoc reporting requests.

Education/Certifications

• High school diploma or equivalent
• Associate degree or equivalent work experience preferred

Experience/Minimum Requirements

• One (1) year(s) in a general business environment with project coordination and/or administrative support experience preferred

Expectations

• Communicates effectively and demonstrates strong interpersonal skills
• Exhibits strong customer focus and problem-solving approach
• Excel, Visio, Word and PowerPoint experience
• Adapts quickly to learn new tracking and software programs
• Prioritizes effectively across multiple tasks in a fast-paced environment
• Demonstrates excellent organizational/administrative skills
• Possesses basic telecommunications experience/knowledge

• Understanding of project management principles (or aptitude to learn)

Organizational Relationship

Reports to: Manager, Maintenance Operations

Title(s) of direct reports: N/A

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Compensation

The salary/hourly range offered for this position is $24.71- $33.99 per hour. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.