What are the responsibilities and job description for the Specialist, Transportation position at Crowley?
Who We Are:
As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.
To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.
Work Arrangement:
Thursday-Monday 8:00 am-5:00pm
WORK ENVIRONMENT:
Why Join Crowley:
As our Transportation Specialist, you’ll be the heartbeat of our operations after hours—monitoring in-transit shipments, tracking and tracing in real time, and jumping in to solve service issues before they become problems. You’ll be the go-to expert for customers and carriers, ensuring smooth, reliable transportation and delivering service excellence when it matters most.
What You'll Do:
This role is responsible for managing and coordinating all transportation activities during Weekend hours, with a primary focus on weekend service issues, real-time tracking and tracing, and ensuring customer and carrier needs are met overnight. The Weekend Shift Transportation Coordinator acts as the frontline problem-solver for operational disruptions, ensuring continued service excellence after core business hours.
Key Responsibilities:
Bachelor's degree in Business, Transportation, Logistics, or related field preferred.
Equivalent combination of education and experience will be considered.
Experience:
1–3 years’ experience in transportation, truck brokerage, dispatch, tracking & tracing, or logistics customer service.
Prior Experience In After-hours Or Time-critical Operations Strongly Preferred.
KEY COMPETENCIES:
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards include:
Primary Location
US-FL-JACKSONVILLE
Work Locations
USA-FL-JACKSONVILLE-REGENCY
Job
Operations
Organization
Brokerage US 9100
Schedule
Full-time
Employee Status
Non-Management
Job Level
Day Job
Travel
No
Job Posting
Jan 5, 2026, 10:54:27 AM
Work Arrangement
Fixed Office Employee
As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.
To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.
Work Arrangement:
Thursday-Monday 8:00 am-5:00pm
WORK ENVIRONMENT:
- Evening shift work in a fast-paced, computer-intensive office environment.
- Extended time using computers, phones, and communication platforms.
Why Join Crowley:
As our Transportation Specialist, you’ll be the heartbeat of our operations after hours—monitoring in-transit shipments, tracking and tracing in real time, and jumping in to solve service issues before they become problems. You’ll be the go-to expert for customers and carriers, ensuring smooth, reliable transportation and delivering service excellence when it matters most.
What You'll Do:
This role is responsible for managing and coordinating all transportation activities during Weekend hours, with a primary focus on weekend service issues, real-time tracking and tracing, and ensuring customer and carrier needs are met overnight. The Weekend Shift Transportation Coordinator acts as the frontline problem-solver for operational disruptions, ensuring continued service excellence after core business hours.
Key Responsibilities:
- Serve as the primary point of contact during Weekend hours for customers, carriers, and internal teams.
- Proactively monitor in-transit shipments, perform tracking and tracing, and escalate issues as needed.
- Resolve service disruptions, late pickups/deliveries, and equipment issues with urgency and professionalism.
- Maintain clear, real-time communication with shippers, consignees, drivers, dispatchers, agents, and 3PLs.
- Log and document all after-hours issues for handoff to the day team and for performance analysis.
- Ensure all necessary notifications, updates, and exception reporting are communicated to stakeholders.
- Collaborate with Account Managers and Carrier Sales teams to ensure service level agreements (SLAs) are met or recovered.
- Maintain internal systems (TMS) to reflect accurate real-time information for shipments and communication records.
- Provide coverage during holidays, weekends, or weather-related disruptions when required.
- As necessary source, negotiate, and secure carriers to move freight, ensuring timely delivery at the right price
Bachelor's degree in Business, Transportation, Logistics, or related field preferred.
Equivalent combination of education and experience will be considered.
Experience:
1–3 years’ experience in transportation, truck brokerage, dispatch, tracking & tracing, or logistics customer service.
Prior Experience In After-hours Or Time-critical Operations Strongly Preferred.
KEY COMPETENCIES:
- Strong verbal and written communication and problem-solving skills.
- High sense of urgency and the ability to work independently with minimal supervision.
- Ability to multi-task, prioritize, and remain calm under pressure.
- Detail-oriented with strong documentation and issue-tracking discipline.
- Familiarity with chassis management, liner schedules, drayage coordination, and intermodal processes is a plus.
- Customer-first mindset with a focus on service recovery and retention.
- Proficient in Microsoft Office (Excel, Outlook, Word).
- Experience with transportation management systems (TMS), GPS tracking platforms, and CRM tools.
- Familiarity with industry systems (McLeod, P44, LoadIQ, Blue Yonder) is a plus.
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards include:
- Competitive pay with recognition programs
- Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
- Leave and family support: parental leave and sick leave
- Learning and growth: access to training and development for continuous skill development
- Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
Primary Location
US-FL-JACKSONVILLE
Work Locations
USA-FL-JACKSONVILLE-REGENCY
Job
Operations
Organization
Brokerage US 9100
Schedule
Full-time
Employee Status
Non-Management
Job Level
Day Job
Travel
No
Job Posting
Jan 5, 2026, 10:54:27 AM
Work Arrangement
Fixed Office Employee
Salary : $4