What are the responsibilities and job description for the Service Concierge position at Crowley Auto Group?
Service Department Concierge - Crowley Kia
Crowley Kia is seeking a friendly, professional, and customer-focused Service Department Concierge to help create an exceptional service experience for every guest. This role is designed for someone who enjoys assisting customers, supporting service operations, and serving as a welcoming presence throughout the service visit.
What You'll Do
What We're Looking For
Why Crowley Kia
Join the Crowley Kia Team
At Crowley Kia, we believe every customer interaction matters. As a Service Department Concierge, you will play a key role in delivering a welcoming, efficient, and memorable service experience while supporting a team dedicated to customer satisfaction and operational excellence.
Apply today and become part of the Crowley Kia family.
Crowley Kia is seeking a friendly, professional, and customer-focused Service Department Concierge to help create an exceptional service experience for every guest. This role is designed for someone who enjoys assisting customers, supporting service operations, and serving as a welcoming presence throughout the service visit.
What You'll Do
- Greet service customers promptly and professionally upon arrival.
- Assist guests throughout their service visit, ensuring a comfortable and positive experience.
- Coordinate vehicle movement between service lanes, technician work areas, parking areas, and customer delivery points.
- Maintain the cleanliness and organization of the service drive, customer waiting areas, and vehicle lot.
- Prepare customer vehicles for delivery, ensuring interiors and exteriors meet Crowley Kia's standards.
- Provide shuttle assistance and transportation support for customers when needed.
- Assist Service Advisors and Managers with daily operational needs.
- Perform light vehicle support tasks such as battery maintenance, fluid top-offs, and other basic service-related duties as assigned.
- Communicate effectively with customers and team members to support a smooth service process.
- Accurately document vehicle locations and support efficient vehicle flow throughout the department.
- Run dealership-related errands as needed.
What We're Looking For
- Outstanding customer service and interpersonal skills.
- Professional appearance and positive attitude.
- Valid driver's license with a clean driving record.
- Safe and responsible driving habits.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong organizational and communication skills.
- Previous dealership, hospitality, or customer service experience is preferred but not required.
- Ability to work flexible schedules, including some evenings and weekends.
Why Crowley Kia
- Competitive Compensation
- Paid Vacation and Personal Time
- Paid Holidays
- Medical, Dental, and Vision Benefits
- 401(k) Retirement Plan with Company Participation
- Life Insurance
- Employee Vehicle Purchase Program
- Professional Development and Career Growth Opportunities
- Positive Team-Oriented Work Environment
Join the Crowley Kia Team
At Crowley Kia, we believe every customer interaction matters. As a Service Department Concierge, you will play a key role in delivering a welcoming, efficient, and memorable service experience while supporting a team dedicated to customer satisfaction and operational excellence.
Apply today and become part of the Crowley Kia family.