What are the responsibilities and job description for the Service Cashier position at Crowley Auto Group?
Automotive Cashier / Rental Agent
Crowley Nissan - Service Department
Position Summary
Crowley Nissan is seeking a professional, customer-focused Automotive Cashier / Rental Agent to join our Service Department team. This position plays a key role in delivering an exceptional customer experience by handling service transactions, rental vehicle administration, payment processing, and daily reconciliation activities. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced dealership environment.
At Crowley Nissan, we are committed to providing outstanding customer service while creating a positive and rewarding workplace for our employees.
Responsibilities
- Answer incoming dealership calls, determine the nature of the call, and direct callers appropriately.
- Respond to customer inquiries, take messages, and provide basic dealership information.
- Process service invoices and collect payments from customers using cash, checks, credit cards, and other approved payment methods.
- Accurately balance daily cash drawers and credit card transactions.
- Reconcile service payments, deposits, and credit card settlements to ensure accuracy and accountability.
- Review and resolve payment discrepancies and assist management with transaction research as needed.
- Prepare daily payment reconciliation reports and maintain supporting documentation.
- Assist with end-of-day and month-end accounting procedures related to cashiering functions.
- Prepare rental agreements and review rental policies and procedures with customers.
- Verify customer information and rental documentation.
- Monitor rental vehicle check-in and check-out processes.
- Maintain accurate rental records and files.
- Perform electronic filing, data entry, and general clerical duties as assigned.
- Support Service Advisors and Service Management with administrative tasks when needed.
- Maintain a professional and welcoming environment for customers and guests.
Qualifications
- Exceptional customer service and communication skills.
- Strong attention to detail and accuracy.
- Previous cashiering, accounting, banking, or dealership experience preferred.
- Ability to reconcile financial transactions and identify discrepancies.
- Proficiency with computers and dealership management systems preferred.
- Strong organizational and time management skills.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Professional appearance and demeanor.
- Team-oriented attitude with a positive work ethic.
- High School Diploma or equivalent required.
- Automotive dealership experience preferred but not required.
Job Type
Full-Time
Benefits
- Health Insurance
- Dental Insurance
- Life Insurance
- 401(k) with Company Match
- Paid Vacation
- Paid Holidays
- Employee Vehicle Purchase Program
- Career Growth Opportunities
- Supportive Team Environment
Crowley Nissan is an Equal Opportunity Employer and welcomes candidates who are committed to providing exceptional customer service and contributing to a positive dealership culture.