What are the responsibilities and job description for the Appointment Coordinator position at Crowley Auto Group?
Business Development Center (BDC) Phone Agent – Crowley Auto Group
Crowley Auto Group is seeking a motivated and customer‑focused Business Development Center (BDC) Phone Agent to support our continued growth and deliver an exceptional experience to every caller. If you thrive in a fast‑paced, professional environment and enjoy helping customers, this is an excellent opportunity to build your career with a respected, multi‑franchise automotive group.
Responsibilities
- Engage with customers by phone, text, and email to schedule service appointments and answer general inquiries.
- Listen carefully to customer concerns and accurately document their needs to ensure proper appointment routing.
- Review service history and maintenance schedules to assist customers in understanding recommended services.
- Verify warranty or service contract details when applicable and communicate relevant information clearly.
- Maintain accurate customer and vehicle records by updating CRM and scheduling systems.
- Follow up with customers regarding upcoming appointments, declined services, and satisfaction checks.
- Participate in ongoing training to stay current with manufacturer programs, service offerings, and dealership processes.
- Support the Service Department by helping manage appointment flow and maximizing shop productivity.
- Contribute to a positive team environment by taking ownership of tasks and seeking opportunities to add value.
What We Offer
- Highly productive, fast‑paced service departments
- Paid training and ongoing professional development
- Modern facilities with the latest technology and communication tools
- Clean, professional, and supportive work environment
- Paid Vacation & Sick Days
- Health Insurance
- 401(k) with match
- Opportunities for growth within Crowley Auto Group
Qualifications
- Strong communication and customer service skills
- Ability to multitask while maintaining accuracy
- Professional phone presence and active listening skills
- Strong organizational and follow‑up abilities
- Comfort with CRM systems, scheduling tools, and basic computer applications
- Problem‑solving mindset with a focus on quality and results
- Prior BDC, call center, or automotive experience is a plus but not required