What are the responsibilities and job description for the Dispatcher position at Crossroads Courier?
Location: St. Louis, MO (Onsite)
Pay: $25–$28 per hour
Schedule: Thurs-Fri 7AM-6PM and Sat-Sun 8AM-6PM
We are seeking a highly organized and customer-focused Dispatcher to join our growing operations team in St. Louis. In this role, you will coordinate delivery orders, communicate with drivers and customers, and ensure exceptional service from pickup through delivery.
This is a fast-paced position ideal for someone who thrives under pressure, enjoys problem-solving, and takes pride in delivering outstanding customer experiences.
What You’ll Do
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Provide exceptional customer service via phone and email to internal and external customers
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Dispatch delivery orders to independent contractors
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Coordinate and prepare next-day delivery schedules based on volume and priority
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Communicate delivery alerts, routing details, and special instructions to drivers
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Support drivers with delivery-related questions and proof-of-delivery issues
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Enter and manage customer orders and pricing within the company’s transportation management system
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Monitor shipment activity and resolve service issues quickly and professionally
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Plan coverage to support daily customer demand
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Assist with training drivers on customer-specific procedures and requirements
- Step in to support delivery operations as needed to ensure customer commitments are met
What We’re Looking For
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High school diploma or GED required; Bachelor’s degree preferred
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Minimum 2 years of customer service experience in a fast-paced or time-sensitive environment
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Experience in courier, logistics, transportation, or delivery services is strongly preferred
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Excellent communication and organizational skills
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Ability to multitask, prioritize, and adapt in a dynamic environment
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Strong problem-solving and critical-thinking abilities
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Proficiency with Microsoft Office (Excel, Outlook, Teams, SharePoint)
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Comfortable learning new systems and technology quickly
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Willingness to work overtime when operational needs require it
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Flexibility to assist with deliveries when needed
- Valid driver’s license with a clean driving record required
Why Join Us?
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Health insurance
- Dental insurance
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Vision insurance
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Paid time off (vacation and sick time)
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Tuition reimbursement
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Stable Monday–Friday schedule
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Competitive hourly pay
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Collaborative and supportive team environment
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Opportunity to grow within a fast-moving logistics operation
- Meaningful role supporting time-sensitive customer deliveries
If you are dependable, detail-oriented, and passionate about customer service and logistics coordination, we encourage you to apply today!
Crossroads Courier is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
High school diploma required. Minimum 2 years of customer service experience (dispatch or logistics experience preferred).
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Work Location: In person
Salary : $25 - $28