What are the responsibilities and job description for the Automotive Quick Lane Advisor position at Crossroads Automotive Group?
Job Description:
Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional
assignments that allow the dealership to leave a positive impression with the customer
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to
assure the customer does not get mishandled
Spend quality time building relationships with the customers
Job Qualifications:
2 years automotive experience, as well as a technical background, and typically have
been in the business for 5 years or more
Strong customer service skills needed
Strong communication skills to deal with customers, employees and vendors
Must have strong references and proven CSI results
Must have computer proficiency, Reynolds & Reynolds a plus
Valid Drivers License and clean driving record
Must consent to and pass a drug/background screen
Professional appearance required
Positive attitude, ambition, work ethic, professional conduct, high integrity, and
dedication to personal improvement