What are the responsibilities and job description for the Automotive Service Advisor position at Crossroads Automotive Group?
Crossroads Automotive Group is looking for a Service Advisor to join our team!
Job Description:
- Ensure that customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Prioritize required services
- Ensure customer has a positive dealership experience
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Spend quality time building relationships with the customers