What are the responsibilities and job description for the Automotive BDC Manager position at Crossroads Automotive Group?
The Assistant BDC Manager plays a key role in managing the dealership’s online sales process, customer communications, and digital lead management. This position ensures all internet leads are handled promptly, professionally, and in a way that maximizes conversion opportunities while maintaining a strong customer experience.
-
Manage and respond to all internet sales leads from the dealership’s website, third-party platforms, and social media channels.
-
Ensure timely follow-up on all leads using CRM tools and dealership communication systems.
-
Track and report lead response times, follow-up effectiveness, and conversion rates.
-
Communicate effectively with prospective customers via email, text, and phone to identify needs and match them with appropriate vehicle options.
-
Schedule showroom appointments and coordinate with the sales team to ensure a seamless handoff and customer experience.
-
Maintain a high level of professionalism and customer service throughout the online sales process.
-
Support customer retention efforts through follow-up, satisfaction surveys, and post-sale communication.
We Provide:
- Flexible scheduling options
- Paid time off
- Competitive benefits package (to include medical, dental, vision, disability, life insurance)
- Competitive pay plans
- Immediate on-the-job training with department leads
- Family oriented company, always closed on Sundays