What are the responsibilities and job description for the Automotive Assistant BDC Manager position at CROSSROADS NISSAN INC?
The Assistant BDC Manager plays a key role in managing the dealership’s online sales process, customer communications, and digital lead management. This position ensures all internet leads are handled promptly, professionally, and in a way that maximizes conversion opportunities while maintaining a strong customer experience.
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Manage and respond to all internet sales leads from the dealership’s website, third-party platforms, and social media channels.
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Ensure timely follow-up on all leads using CRM tools and dealership communication systems.
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Track and report lead response times, follow-up effectiveness, and conversion rates.
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Communicate effectively with prospective customers via email, text, and phone to identify needs and match them with appropriate vehicle options.
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Schedule showroom appointments and coordinate with the sales team to ensure a seamless handoff and customer experience.
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Maintain a high level of professionalism and customer service throughout the online sales process.
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Support customer retention efforts through follow-up, satisfaction surveys, and post-sale communication.
We Provide:
- Flexible scheduling options
- Paid time off
- Competitive benefits package (to include medical, dental, vision, disability, life insurance)
- Competitive pay plans
- Immediate on-the-job training with department leads
- Family oriented company, always closed on Sundays