What are the responsibilities and job description for the Automotive Service Advisor position at Crossroad CDJR Nissan?
Job Summary
The Automotive Service Advisor plays a crucial role in the customer service experience at our automotive service center. This position involves acting as the primary point of contact for customers seeking vehicle maintenance and repair services. The ideal candidate will possess a strong understanding of automotive systems and demonstrate excellent communication skills to effectively relay information between customers and service technicians.
Duties
- Greet customers and assess their vehicle service needs.
- Provide detailed explanations of recommended services and repairs.
- Coordinate with service technicians to ensure timely completion of repairs.
- Prepare accurate estimates for services based on customer requests and vehicle diagnostics.
- Maintain customer records and follow up on service appointments.
- Address customer inquiries and resolve any issues related to service or repairs.
- Promote additional services and products to enhance vehicle performance and safety.
- Stay updated on automotive technology, trends, and best practices.
Skills
- Proficiency in diesel engine repair, brake repair, and general vehicle maintenance.
- Strong customer service skills with the ability to communicate effectively with clients.
- Experience in automotive sales and service advising is preferred.
- Knowledge of auto estimating processes to provide accurate cost assessments.
- Familiarity with various automotive systems and the ability to transmit technical information clearly.
- A background as a mechanic or service technician is advantageous.
- Excellent organizational skills to manage multiple tasks efficiently.
This role is essential in ensuring that our customers receive high-quality service while maintaining their vehicles in optimal condition.
Job Type: Full-time
Pay: $40,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Experience:
- Automotive Dealership: 3 years (Required)
Work Location: In person
Salary : $40,000 - $75,000